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Timezone123

Update by user Feb 18, 2013

I've sent a copy of my complaint to Timezone123 but never got an answer.

Original review posted by user Dec 20, 2012
Timezone123 is an internet company that sells watches. I bought a watch from them and they sent me an e-mail stating that the order had been shipped 06/01/2012. I never received the watch. So, I started complaining and received a lot os evasive excuses, one of the being they having trouble with Sandy hurricane. Below, Im posting some of the e-mails exchanged between us during this time:De: Isaias Otavio Queiroz de Brito Enviada em: sexta-feira, 30 de novembro de 2012 05:09Para: TimeZone123Assunto: RES: Watch Order Mr. Usher, Today is Friday, the end of the week. Did you send my watch? What's the tracking number?BR Isaias Brito-----Mensagem original----- De: TimeZone123 [mailto:usher@***.com] Enviada: qui 22/11/2012 19:00 Para: Isaias Otavio Queiroz de Brito Cc: Assunto: RE: Watch OrderOk I will get a new package reshipped back out next week not a problem at all Thanks Usher at From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Wednesday, November 21, 2012 8:47 AM To: usher@***.com Subject: ENC: Watch Order Mr. Usher, do you intend, in this life, to send me my watch, or shall I continue to send complaints to every fraud agency in the US. And the forums and sites alike?De: Isaias Otavio Queiroz de Brito Enviada em: terça-feira, 20 de novembro de 2012 11:32 Para: 'TimeZone123' -----Mensagem original----- De: Isaias Otavio Queiroz de Brito Enviada: qui 8/11/2012 11:44 Para: TimeZone123 Cc: Assunto: RES: Watch Order Mr. Usher, I still can't get a solution to my problem from you. I sincerely hope to hear from until tomorrow or I’ll have to take my own actions.De: Isaias Otavio Queiroz de Brito Enviada em: terça-feira, 6 de novembro de 2012 10:20 Para: 'TimeZone123' Assunto: RES: Watch Order Do you have my tracking number yet? Isaias Brito De: TimeZone123 [mailto:usher@***.com] Enviada em: terça-feira, 30 de outubro de 2012 12:45 Para: Isaias Otavio Queiroz de Brito Assunto: RE: Watch Order We are closed cause we have no shipping since the Hurricane Sandy we are located in southern New Jersey should be up and running by Thursday and get it reshipped by then Thanks Usher at www.TimeZone123.com October 30, 2012 From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Tuesday, October 30, 2012 7:58 AM To: TimeZone123 Subject: RES: Watch Order Any news yet? De: TimeZone123 [mailto:usher@***.com] Enviada em: quinta-feira, 25 de outubro de 2012 10:03 Para: Isaias Otavio Queiroz de Brito Assunto: RE: Watch Order Not yet will have it later today Thanks Usher at www.TimeZone123.com From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Thursday, October 25, 2012 8:30 AM To: TimeZone123 Subject: RES: Watch Order Do you have my tracking number yet? BR Isaias Brito _____ De: TimeZone123 [mailto:usher@***.com] Enviada em: terça-feira, 23 de outubro de 2012 15:53 Para: Isaias Otavio Queiroz de Brito Assunto: RE: Watch Order Will be reshipping it out tomorrow via FedEx Fims international via Sweden Post please email me then for the new tracking numbers Thanks Usher at www.TimeZone123.com www.WatchDealofDay.com www.CrotonWatchDOD.com www.WengerWatchDOD.com October From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Tuesday, October 23, 2012 10:11 AM To: TimeZone123 Subject: RES: Watch Order Please sir, I’d like to know what kind of providences have you take about my order. BR Isaias Brito _____ De: Isaias Otavio Queiroz de Brito Enviada em: sexta-feira, 19 de outubro de 2012 04:57 Para: TimeZone123 Assunto: RES: Watch Order Rua do Benjoim,866 - Apt.1202 - Caminho das Arvores Salvador - BA BRAZIL ZIP 4182*-340 -----Mensagem original----- De: TimeZone123 [mailto:usher@***.com] Enviada: sex 19/10/2012 00:29 Para: Isaias Otavio Queiroz de Brito Cc: Assunto: RE: Watch Order Ok no problem please confirm your exact shipping address. Thanks Usher at www.TimeZone123.com www.WatchDealofDay.com www.CrotonWatchDOD.com www.WengerWatchDOD.com October From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Thursday, October 18, 2012 7:11 AM To: TimeZone123 Subject: RES: Watch Order 1114**** shipped 6/1/2012 not received The history of my orders are in the bottom of this correspondence. As follows: Dear Mr. Usher, Recently, I have placed three orders, as follows: 1114**** shipped 6/1/2012 not received 1142**** shipped 6/21/2012 received 1210**** shipped 8/15/2012 received As you can see, the oldest order is still missing. I have contacted your company four times and never had an answer, only the message below that was sent to all brazilian customers and it was na initiative of e Bay. _____ De: TimeZone123 [mailto:usher@***.com] Enviada em: quarta-feira, 17 de outubro de 2012 22:37 Para: Isaias Otavio Queiroz de Brito Assunto: RE: Watch Order Give me the order number of the missing watch I will get this taken care of right away Thanks Usher at www.TimeZone123.com www.WatchDealofDay.com www.CrotonWatchDOD.com www.WengerWatchDOD.com October From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Wednesday, October 17, 2012 7:58 AM To: usher@***.com Subject: ENC: Watch Order IF I don’t get a solution to my problem, I’ll be sending a complaint to the agencies listed below: Better Business Bureau Online The Better Business Bureau Online, the electronic arm of the Better Business Bureau, offers consumers the opportunity to file a complaint against e-commerce sites as well as offline businesses. The Better Business Bureau was founded in 1912 and seeks to create a more fair marketplace through consumer education and voluntary self-regulation on the part of companies.http://www.bbbonline.org/consumer/complaint.asp Consumer Sentinel Consumer Sentinel is a complaint database designed to provide law enforcement agencies with information on Internet cons, telemarketing scams and other consumer fraud-related complaints. The database, which is maintained by the Federal Trade Commission, is available to 40 federal law enforcement organizations, more than 200 state and local fraud-fighting agencies, and every state attorney general in the United States. You may register a complaint here .http://www.consumer.gov/sentinel/index.html econsumer.gov This international site, launched by a coalition of 13 nations, registers cross-border e-commerce complaints and offers tips for safe shopping online. It utilizes the Consumer Sentinel's network of Internet fraud complaint data and shares it in several languages with consumer protection law enforcers in countries that belong to the International Marketing Supervision Network.http://www.econsumer.gov Federal Trade Commission (FTC): OnGuard Online The FTC's new Web site, OnGuard Online, provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information. The FTC, the nation's consumer protection agency, works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them.http://onguardonline.gov Internet Crime Complaint Center The Internet Crime Complaint Center enables consumers to log online fraud complaints. The center is the result of a partnership between the FBI and the National White Collar Crime Center (NW3C), a nationwide support network for enforcement agencies involved in the prevention, investigation, and prosecution of economic and high-tech crime. NW3C is a federally-funded, non-profit corporation whose membership primarily comprises law enforcement agencies, state regulatory bodies with criminal investigative authority, and state and local prosecution offices.http://www.ic3.gov National Fraud Information Center The National Fraud Information Center (NFIC) was established in 1992 by the National Consumers League and continues to be funded by the organization. NFIC offers an online form for consumers who are interested in registering an Internet fraud complaint.http://www.fraud.org/ State Attorneys General Contact your state attorney general if you feel you have been a victim of consumer fraud on the Web. Consult individual state sites for telephone or electronic contact information for filing complaints. U.S. Securities and Exchange Commission The U.S. Securities and Exchange Commission offers tips on avoiding Internet fraud when investing, and a mechanism to register Internet fraud or spam complaints for investigation.http://www.naag.org/current-attorneys-general.php U.S. Securities and Exchange Commission The U.S. Securities and Exchange Commission offers tips on avoiding Internet fraud when investing, and a mechanism to register Internet fraud or spam complaints for investigation. http://www.sec.gov/complaint.shtml _____ De: Isaias Otavio Queiroz de Brito Enviada em: segunda-feira, 8 de outubro de 2012 09:38 Para: 'TimeZone123' Assunto: RES: Watch Order Still didn’t get my watch. I’ll wait until next Friday. It’s been 4 months so far. _____ De: TimeZone123 [mailto:usher@***.com] Enviada em: terça-feira, 25 de setembro de 2012 12:05 Para: Isaias Otavio Queiroz de Brito Assunto: RE: Watch Order Give it another week all my Brazilian customers started getting there package this week so I am sure you will get yours as well Thanks Usher at www.TimeZone123.com www.WatchDealofDay.com www.CrotonWatchDOD.com www.WengerWatchDOD.com September 25, 2012 From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Tuesday, September 25, 2012 9:40 AM To: TimeZone123 Subject: RES: Watch Order Dear Mr. Usher, Recently, I have placed three orders, as follows: 1114**** shipped 6/1/2012 not received 1142**** shipped 6/21/2012 received 1210**** shipped 8/15/2012 received As you can see, the oldest order is still missing. I have contacted your company four times and never had an answer, only the message below that was sent to all brazilian customers and it was na initiative of e Bay.Please, try to solve my problem, not only for keeping me as your customer but to avoid any legal problems and bad publicity in the internetsites that inform about these kind of situations.Best regards Isaias Brito _____ De: TimeZone123 [mailto:usher@***.com] Enviada em: terça-feira, 7 de agosto de 2012 14:44 Para: Isaias Otavio Queiroz de Brito Assunto: Watch Order Hi there I contact carrier again yesterday and I was informed your package will be there the latest by end of next week. There was a extreme delay in clearing customs control and a lot of my other customers as well did not get package for a while and they all stated emailed me since the beginning of the week and they are finally getting the, so please do not worry at all I will make sure you get your watch. Thanks Usher at TimeZone123 August 7 2012 eBay sent this message to Usher Parnes (rolex123@***.com). Your registered name is included to show this message originated from eBay. Learn more. LOOK at this email ebay sent to all ebay sellers this week: How eBay is protecting your Brazilian transactions Dear **rolex**, We want to inform you that we recently learned that there are Brazilian customs procedures that may have delayed the delivery of your items to buyers in this market. We respect these customs procedures, so we wanted to inform you of the impact. We also want to let you know that we will be extending to you some additional support during this time:• We are sending an email to Brazilian buyers who've purchased your items to let them know their items may be delayed and why, and ask for their patience and understanding.• We are removing low DSRs for Shipping Time that are directly related to this situation.• We're noting in your account with eBay that you may be affected by these events. We hope that these measures are of help to you. Please contact your account manager or customer support for more information.Sincerely, eBay Customer Support From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Tuesday, August 07, 2012 10:48 AM To: TimeZone123 Subject: RES: Orders I still didn't receive my watches and it’s already almost 60 dias since the first purchase. I want to know what is happening. Otherwise I’ll have to complain to the Internet Crime Complaint Center (IC3) and other consumer reports organizations. _____ De: TimeZone123 [mailto:rolex123@***.com] Enviada em: segunda-feira, 9 de julho de 2012 14:42 Para: Isaias Otavio Queiroz de Brito Assunto: RE: Orders Thanks for your inquiry. Once an order leaves the US, you can no longer track it online. The estimated shipping time to Brazil is 3.5 to 5 weeks from the date the order was shipped out. We hope you enjoy your watch soon. Thanks Sara at www.TimeZone123.com www.WatchDealofDay.com www.CrotonWatchDOD.com 888-WATCH-85 July 9, 2012 From: Isaias Otavio Queiroz de Brito [mailto:ibrito@***.ba.gov.br] Sent: Monday, July 09, 2012 9:30 AM To: cs@***.com Subject: Orders I've ordered two watches from your company and acording to your home Page tracking they were posted in 06/01/2012 (order # 1114**** and 06/21/2012 (order # 1142****). Acording to the USPS they are stil in the same facility where they were posted. What is going on?Please try to solve this problem for me. Best regards Isaias Brito
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ID
#369075 Review #369075 is a subjective opinion of poster.
Location
Sao Paulo, Sao Paulo
Loss
$100