comment to review:

Bought UPS insurance and someone is blocking the claim.

UPS Store #658918
You are obviously confused about several things...

1) The ups stores are a network of franchises, whose parent company is the ups store llc, a wholly owned subsidiary of...ups. there is no deception. The sign in front clearly states "the ups store" ie they sell ups services. Ups is the carrier. They are in the business of transporting goods.

2) you did not buy insurance...ups is not an an insurance providor nor is the ups store an insurance agent/agency.

You paid for an inrease in declared value. You stated the value that the shoes were more than the normal limit of liability ups is responsible for.

3) a gsr relates to a guaranteed service refund, not loss or damage. Eg your package doesn't arrive on time due to a failure on ups' behalf like a missort or something similar.


In your case it's not clear if the ups store mistyped the address and you say you clearly wrote the information so we'll assume they did. If so they are responsible. Not ups. If you gave the wrong info that is on you. If ups delivered to the wrong address printed on thelabel then it is on ups, and their insurance carrier.
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Anonymous
#670710
You are all correct about the insurance. I looked over the PSO and that document specifically relates to the UPS store franchise not the carrier...
So I asked my wife how did the insurance word even get into the picture ???
You ready !!! At the UPS Store they actually ask you" Do you want Insurance "" Wow so the people who work at this particular store didn't know it's not insurance?

I brought this up to the owner and told him his store has some culpability here..

Also to answer one of the questions posted, my wife signed the PSO and that's all she signed, the address clearly says National Cemetary road, not North not South just that.

You know for a company who is in the delivery business to get this wrong and to give ridiculous responses to our questions,it's mind blowing. We found out so far that the local UPS store admitted that the property to which they delivered our package is abandoned.

When we questioned further they said well maybe not because there where some tire marks on the property. We said yea from your delivery trucks going there the first time then the second, third, and fourth time trying to retrie
...
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comment to review:

Store told me my package was not in store handled poorly

UPS Store #658813

The store that sent the package should have confirmed that the cleveland store WOULD accept the package and what the charge is.

Stores are independently owned and operated, and can have different policies for accepting nonboxholder packages. packages that arrive for non boxholders can be refused, period. In that regard you are lucky that mr lester did actually accept the item.

While the cleveland store should have a better procedure for logging in items for nonboxholders, and should have been courteous enough to apolgize for your 'inconvenience' they are certainly within their rights to ask you to pay for accepting your package.

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comment to review:

Time...Way of Travel....

UPS #654313

you really are not very bright, of course living in the swamp has probably not helped with your higher thinking skills.

think of it more like a pyramid or funnel shape...

packages go from local sort/delivery center to major hubs then travel to closest large hub to you then out to smaller local sort/delivery centers.

have you never flown? airline carriers operate similarly, ie. you can't fly direct from oakland to backwater, la either.

now go back to shooting gators, cooter.
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Anonymous
#654542
You sir must be ignorant. Just go soak in the rain. Or do a rain dance...
comment to review:

UPS Does not honor their insurance claims

UPS #652621
lmao, how cute, a stalker. guess getting bent over repeatedly has caused you some angst, sweetie.
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comment to review:

UPS Does not honor their insurance claims

UPS #652199
lol, good luck with that, clown.
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navee s
#679615
Hi there UPS employee.good to see that you are casting negativity on injured customers in the guize of being a low IQ troller.nice try,BOZO.
comment to review:

Lost package

UPS Store #650802
admit it, some drop off customers are a pain in the ***

'here, you need to tape this' said while throwing untaped package at you.

'this is prepaid' i don't need to wait' while you have two paying customers waiting their turn patiently.

'i want to use my account, what do you mean i can't do that here?'... or... 'i was told i could ship on this number' followed by a 10 minute conversation on why it can't be done at a ups store and them still being pissed because they think we ARE ups.

and on and on. mostly the zappos types are just returning something so it is what it is...but the 6 digit types are a whole different story.

not to mention lost revenue if you consider profits stores would be making had they shipped the package instead of being a drop facility. if stores never shipped a package and only took drop-offs, which is a trend btw, they wouldn't be able to pay the rent with just the ocassional copy/print work...that's a fact.

it costs >$200 a day just to open the doors, drop offs would have to increase four fold and still wouldn't cover all the costs nor provide a profit for the owner.

so bring your drop offs but if you enjoy the convenience the store affords you, you best do other business as well, or you will soon be having to find a less convenient option

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comment to review:

UPS Web Service -> Rip off alert?

UPS #649362
box dimensions are most generally the INSIDE dimensions. if you actually measure a box that has been properly packed you will notice the thickness and slight bulge of packing have increased the size by as much as an inch.

a 20 x 20 x 12 box lies right at the edge of dimensional weight, once you take into account the exterior size you are most likely to get a bump.

btw, ALL carriers use the same system for shipping. yes fedex and the post office too. to avoid a charge later on use the correct size and weight...or use a shipping location like the ups store and pay the correct price at the time of shipment.
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comment to review:

Mobile phone from Canada GSM to Australia missing in Singapore

UPS #648979
ups only deals with the shipper because the shipper is their customer...not you, ie they pay the ups bill.

your complaint is with the shipper not resolving your issue and/or refunding you. they should reship and resolve the loss claim on their time.

why are these issues so confusing for you all?
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comment to review:

Bought Slip online, They didn't want to print or ship my package!!

UPS #648956
if your package is prepaid, it should arrive at a ups store ready to go...ie taped, label applied etc. ups stores only act as a drop location for prepaid packages, they don't make money on that. while they are required to accept them, they are not required to service them for free.

what she should have done is made you a paying customer by charging you a fee to print your label...something like $2-5 would be reasonable. then possibly educating you on how the system works so you would be less demanding and more understanding.

it appears you are both m0rons.
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comment to review:

Guaranteed Delivery Wasn't! UPS won't make good!!!

UPS #648643
exactly what i was thinking. the tracking would help clarify that. a call to corporate in san diego may be a last resort.
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comment to review:

Sure, make me travel to 105th st. Brooklyn. Time to put my money in my sock!

UPS #648624
$10k loss? Lmao at you. son, you're a clown.
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comment to review:

Guaranteed Delivery Wasn't! UPS won't make good!!!

UPS #648617
what is the tracking number?
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comment to review:

UPS lied to get me in the store, then changed their price quote

UPS #646060
i'm betting your conversations went something like this...
"i want to ship some golf clubs in a bag"
"ok, where are they going, what size is your box and what is the weight?"
"oh, i don't know, probably 20#, and a regular size of a golf bag"
"so you'd say 20# and 36 inches high...42 inches high...like this?"
"oh yeah, like 36 inches"
"so 36" by 12? or what exactly?"
"well, just your regular golf bag size"
"ok so 48 by 14 by 12..."
"oh no, smaller"
"so how small?"
"oh...36 by 8"
"and the third dimension?"
"huh?"
"the third dimension. all packages have three dimensions...length, width and depth. so 36 by 8 by...8? 12? 14?"
"oh yeah 8"
"ok so 36 by 8 by 8...going to what zip code?"
"i'm not sure. i tbhink its cleveland, something like that"
"ok, a 20# package sized 36 x 8 x8 going to a residence..."
"no it's a business"
"ok going to a business...in cleveland ohio, zip code 44130, would be $34.66"

three days later...

"i'm here to ship my golf clubs"
"ok, let's see what you have there. well looks like the cost will be $83.48"
"wtf
...
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comment to review:

"We're not perfect." Was the response they gave me

UPS #645567
rage? nah, just no appreciation for clueless people, such as yourself.

but, hey, l see by your avatar, you like to release your issues with fido on your lap. weird, dude.
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comment to review:

Nice way to bone a good customer

UPS #645557
craigy-poo, you do realize that an item that is worth $10k and arrives late does not mean you suffered a $10k loss, right?

yep, your a real genious, sweetheart.
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comment to review:

Climax Technology

UPS #644327
so basically you're saying it's midway through the day and you didn't get your package first. boohoo. the day's not over, wait your turn and if for some reason it doesn't arrive then you are entitled to a refund. easy. why do you think you're special?
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comment to review:

"We're not perfect." Was the response they gave me

UPS #644325
yet if they had left your package at some sketchy place and it disappeared you'd be here crying about it being stolen. i suspect you just like to complain. hint, quit changing when, where, and how you want things delivered. ***
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comment to review:

Nice way to bone a good customer

UPS #644324
lol, you claim a loss of 10k.

you don't do anywhere near 500k a year in shipping with ups, if you did you would know their policies. more likely you are an ocassional shipper. i doubt ups will miss your $10 per month shipping.

btw if your packages were late you are entitled to a refund of your shipping cost. again, something you would know if you shipped frequently. tool.
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Saskia Eun
#645118
Not sure why the rest of my comment was snipped.

Tracking number - 1Z611999****784008

Check it yourself, sparkles.
comment to review:

Shoddy delivery - No response to complaint

UPS #644282
unless you are shipping by freight carrier, no carrier (ups, fedex, or usps) will guarantee directional shipping ie this side up. packages travels miles of automated equipment, skinny lcd tv parcels can't travel upright in such systems.

all that said, i'm not sure what your complaint is. your tv works but you want someone from ups to acknowledge noting is wrong with it? sounds like you're crying over nothing.

hey nothing went wrong with my shipping i want you to accept blame for nothing. and if you don't i'll post on a website for no reason. tool. #smh
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comment to review:

UPS committing Fraud and get away with it..

UPS #636405
priority mail half the price of ground? laughable! if you think 10% is half you really need to buy a calculator. and btw that 10% less only works on small packages, try checking prices onsay 18x12x12...you'll find ground to be SIGNIFICANTLY less more like 30%. you really are a clueless noob.
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comment to review:

Shipping Delivery and Customer Complaint

UPS #636359
when asked how to file a complaint you were given an address to send your complaint, and you still complain. sounds to me like they gave you the process. how dense are you?
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comment to review:

Drivers are Extremely lazy!

UPS #636226
ups doesn't make appointments (unless you've subscribed to and paid for my choice) nor do they commit to time frames unless you've paid for an air service.

ups also does not charge if you're not available ($120? pffftt).

all in all you are confused, misguided and/or not presented all of the actual facts.
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comment to review:

Bad Delivery/Customer Service

UPS #635886
and if they hadn't left it you would be complaining that it didn't get delivered...same toolshed, different tool
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Anonymous
#758433
What are you talking about? Hadn't left what? The driver clearly did not want to deal with the over sized item. His intention was to simply leave the info-notice and leave. Which is exactly what I watched him do.
comment to review:

Highway Robbery

UPS #634827
are you dense? goods and service tax (gst) and brokerage tax sound like highway robbery so you blame the carrier? did you miss the word TAX? tax. tax, as in fees paid to the government. you probably really think your health care is free too. genius.
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comment to review:

Charged for a typo

UPS #631828
so ups should spend time trying to track down and collect on shipping errors you made? and for free? where is your responsibility? that sounds efficient. my guess is you'll pay attention next time, so the $12 was effective. lesson learned.
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comment to review:

Fraud

UPS Store #631821
how is the ups store to blame?
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comment to review:

UPS Refuse to honor Claim-Surprise!

UPS #630421
the "H" on the label reflects a package that weighs 70#+, the packing shown would NEVER support an item that weighs over 70#. all carriers have packing guidelines, this package would never meet the guidelines for any of them. not only is the box not of sufficient size, the bubble wrap is not sufficient, and worst of all there is no styrofoam to support the item. fact is you packed your item poorly. i don't care what you say a driver told you, unless he had x-ray vision there is no way he would know. the proof is in the way the package looks today. next time pack properly and/or ask a professional to help you. lesson learned.
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comment to review:

Horrible owner

UPS Store #626382
So how did the owners being "more distant" cause you to have a "monetary loss" of $40?

Are you looking for a date or someone to help ship your packages?

Sheesh.
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comment to review:

Delivery service

UPS #621057
connie, if you communicated with ups as poorly as you have here, it's no wonder they weren't able to do anything for you. get a grip, sweetie.

if your package was on a car and they made one attempt during the day, they won't reattempt that day because they have 100 more customers to deliver to. and the car you saw near your house may not even have been the one with your packagen ups centers generally have more than one.
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comment to review:

Broken package, missing items and BAD Customer Support.

UPS #620311
ups has csr on duty 24/7, it's unfortunate you can't figure out how to operate a simple automated systemn public school education?

in any event your package wasn't packed properly, you can't expect an air pillow to support 10+# of dense items and i would bet there weren't enough of them even if they thought they would help.

lastly, you can't file a claim, you are not the shipper, you did not pay for the declared value coverage, therefor you are not entitled to be reimbursed by ups for anything.

your vendor (cabelas) is to blame for poor packing, they are the ones you paid for the items, they should reimburse you and file a claim with ups if they see fit.
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comment to review:

Employees stole $7000 worth of gun parts

UPS #620308
here's an idea, file a claim. smh
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comment to review:

Poor customer service and stolen package

UPS #616965
did you think to file a claim?
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comment to review:

The UPS Store is not UPS

UPS Store #616295
ups stores charge ups' retail raten the same retail rate you would find checking the ups websiten fact. i've proven it to more than one tr0ll that wanted to argue. alson ups stores do NOT charge more on saturday as there is no saturday pick-up fee for ups stores. if however you do want something to leave on a saturday, you would have to ship nda or 2da.
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comment to review:

VERY RUDE YOUNG WOMAN

UPS Store #615725
ups stores are independently owned and operated. franchisees are required to be open a certain NUMBER of hours per week but the franchissor does NOT set the hours. thus a franchisee CAN within those terms be closed in the middle of the day. you lose ***
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comment to review:

Sour looking UPS guys

UPS #614862
are you looking for a date or a delivery?
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comment to review:

UPS NEVER USE THEM

UPS #612802
where is the styrofoam loosefill? your boxes are not properly packed; they are better than nothing, but not by much. ups is not a moving company, they are a shipping company. i have shipped literally hundreds of pieces of china, glass, vintage fragile items, and never had even so much as 1 piece break. you learned your lesson in packing, unfortunately too late... learn to pack, ask questions if you don't know and even you can ship safely.
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comment to review:

The UPS Store is not UPS

UPS Store #612199
ob, i think you have your head stuck where your ob-gyn looks. the ups stores cannot charge more for ups shipping costs, it's in their contract with ups, who also happens to be the franchisor. get smart.
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comment to review:

UPS Negligent Driver! Poor Service!

UPS #611590
ups is NOT a postal system and does not deliver mail, ups is a private carrier. one reason ups (and fedex) cannot put items in your mail box. The post office/usps is the us postal system and delivers the mail.
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comment to review:

Will never use Fedex again!

FedEx #611331
$260-$400 for a next day letter? have you been spending too much time at harry's? there is no way a letter should cost anywhere near that amount, not even close. a larger/heavier package maybe. if that is the case, then the cost difference may be a matter of the size not being what was stated when you asked for a quote. ie a bigger box would cost more than a small box.
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Anonymous
#649374
never heard of a 2:30 delivery commitment either, gotta be more to the story...
comment to review:

Shipping Charges

UPS #611323
google "dimensional weight."

all carriers use dimensions to calculate shipping cost. when using the websites to estimate shipping, NEVER use the quick cost calculator, use the detailed method. like any estimate, the more information you can provide, the more accurate the quote.
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comment to review:

Horrible, incompetent company and office!!!!!!!!

UPS #611308
most likely when you were told ups would cost $60+ you cried and moaned and asked for something cheaper. cheaper usually comes with less service, and in this case, no abilty to help get your package back. try this experiment, put a stamp on a letter, put it in a nearby blue usps box, wait a day, then ask your mail carrier where that letter is...same situation. the ups store you shipped at gave it to the post office. they are not persoanlly carrying it to peru. nor do they have a super secret password to contact postal carriers either in the us or peru.

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comment to review:

Medicine

UPS #611304
lol @ rick...exactly.

maybe when you didn't answer the door the driver felt your package was safer left by the garage. in fact if you were confused and you had tracked the package, you would have seen it CLEARLY states that it was left at the garage. are your really that obtuse?
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comment to review:

UPS status said it was delivered - Uhh NO

UPS #611300
a driver release is not the same as proof of delivery. the only proof is a signature. call your vendor, tell them you didn't receive the package. refuse to pay if they don't resolve the issue. they are the people that can apply pressure on ups, not you, you don't pay the ups invoice.
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comment to review:

Someone at UPS stole my shipment

UPS #611297
duct tape? probaby the only thing you could have used that would be worse would be scotch tape or painters tape (and don't think people don't use those too). you should have used screws to secure the wood box and/or stretch wrap with packing tape. duct tape is notoriously non-sticky, especially on porous surfaces like wood and offers poor performance in anything but moderate temperatures.

most likely your tape came off while running down a conveyer, the box tipped and the contents spilled out. also likely, the empty box came down the line at a different time than your poorly packaged goods. by the time they came down the line along with someone elses cr@p, there was no way to know who they belonged to.

lesson learned, pack your items correctly.
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Anonymous
#611309
OK lets assume this is ALL my fault. I took the box to the hub packaged as I described. No suggestion was made that it was improperly packaged. I don't ship stuff everyday Sure would have been nice if someone familiar with packaging errors had spoken up! And then there's customer service. How long would it have taken to have been notified if I hadn't tracked the package?
comment to review:

UPS Store #3677 liars

UPS Store #609925
if he told you of a less expensive option while you were at the store, why didn't you ask him to do that instead? voiding a ups package label is not impossible, nor difficult. this sounds more like buyers remorse. grow up sweetie, or grow a pair.
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comment to review:

Billed for wrong weight

UPS Store #609920
dimesional size and weight calculations are used by all carriers...google dimensional weight. genius.
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comment to review:

UPS Store in Streamwood amateur packing

UPS Store #609915
you know what they say about making assumptions?

you were the owner of the item, you knew the value of said item, there is no way for the store to know the value unless you DECLARE it. if you do not say you want $800 coverage, you get the default amount $100 basic coverage. it really is that simple, just like you.

you cannot change the terms of the agreement because you failed to make the proper decision and instead assumed something. trust me if the store was told the item was worth $800 they would have sold you the coverage, it is one item they can make a couple of extra dollars in shipping.

and lastly, anything can be damaged in transit. despite best practices and precautions. stores have more experience, supplies, tools and training, but sometimes *** happens. that's why you purchase adequate coverage. duh.
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vpgibson
#610046
The item was a truck bed cover and it was handed to them to pack. If they couldn't see that it had value and suggest that I purchase insurance then I guess they are blind. You would think they would try to sell me insurance anyway. Free money for them. What agreement are you talking about?
Anyway, I have a letter from UPS corporate stating how bad they packed it plus they have a BBB rating of "F". He is destroying himself.
comment to review:

Easton Stealth Bat was stolen

UPS #608009
you are not entitled to anything from ups, you are not their customer, you paid them nothing. the shipper is their customer, and paid for the shipping, thus, they are the party entitled to payment of any refund or claim. easy as that. you will have to get the shipper to refund you.

as to who is to blame. i would guess it's the shipper. shippers are famous for poorly packing items they ship, including not enough tape. packages travel MILES of automated systems and conveyersn if a package opens in transit and the contents spill from the box it's not a theft, it's *** packing by the shipper.
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comment to review:

Hit by a UPS Truck in my OWN DRIVEWAY!

UPS #605578
Is this the first time you've ever had to deal with insurance? Seriously? Quick clue there sport, it's a process. Did you really expect USP to show up same day with a blank check for you? Get a clue.

And as to who was to blame for the accident, a non-partisan might think a "blind corner" favors neither party, ie it is just as likely to be your fault. In fact, based on the facts presented, the preponderance of blame should probably lie with the *** that purchased a property with a "blind corner" for a driveway.

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comment to review:

UPS Used Weather as reason for delay

UPS #605335
the weather where you are does not mean there are not weather issues somewhere else in the chain.

aa logical scan takes place because that's where ups expects your package to be as the travel in groups, ups does not individually scan every one of the tens of millions of packages it moves daily at every waypoint calong the way. those would be termed physical scans and happen at certain points along the way.

why you m0r0ns don't get this is beyond me.
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Anonymous
#612994
"the weather where you are does not mean there are not weather issues somewhere else in the chain"

He did, however state that the package was 'out for delivery'. It doesn't reach that status until it's actually arrived at the center and is already or is about to be loaded on the truck.