Sony Bravia 40" LED TV with substandard quality
In April 2011, I purchased 40" Sony LED TV form Sony Center Noida. Model No: KDL-40EX520 IN5 Serial No: 242**** In Number 2011 i.e. just 9 months after the purchase, the TV started to show negative images. After repeated calls to customer care, a Sony execute visited and diagnosed the mother board to be faulty and promised to get it changed in two days but after lot more calls and complains it was replaced in more than a week. The story of horrible experience doesn't end there, In December 2012, i.e. 13 months after the motherboard replacement same problem surfaced again. This time executive came next day of the call and diagnosed the problem to be same and asked us that motherboard will cost around Rs. 9000. If same problem is persisting again and again, then it means the component is faulty and company knows it but neither their customer care executive, nor service executive is willing to acknowledge it. I was simply told that my complain can be registered and TV can be repaired if I am willing to pay. Selling a product with faulty component on a premium price and then refusal to accept the fault and forcing the customer to pay tantamount to cheating. These practices will take the Sony India down the drain and company will suffer the same fate here as in US and Europe. Currently my TV is at Sony Service Center and I don't know how much I need to pay to get it back. My current complain no is: 1243****. My advice to all the people of India will be to stay away from Sony products.
Sony Customer Care
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