Austin B Gcc

Molly Maid - Complaint

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Molly Maid - Complaint
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We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2.5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the floors properly (leaving a cleaning agent on the floor when they left) - didn’t even touch our toilets & - LEFT OUR WINDOWS OPEN when they left... creating a health hazard, as it was nearly freezing temperatures outside last night, AND leaving my family vulnerable to a break in. The franchise GM - Jorge Alonso - and team were CRYSTAL clear about their policies regarding “no refunds”, never attempted to make the situation right, and went into self defense mode... rather than attempting to work towards a solution. I demanded a refund, because (1) the service was anything but professional and (2) they left my family in a potentially unsafe position by leaving my windows open. When I explain this to the franchise GM, I was essentially laughed at by Jorge Alonso. At this point I am requesting to be contacted by anyone in the corporate office that would be willing to hear my complaint in further detail - and more than the desire for a refund, at this point I would simply like to let corporate know what a terrible representative you have in Jorge Alonso and his team. I can be contacted any time on the phone number/email below. Thank you in advance for your support. Regards, Austin Bryant 832-833-**** austin.bryant@***.com
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Loss:
$222
Cons:
  • Lack of professionalism
  • Poor unethical practices

Preferred solution: Full refund

1 comment
Machele Imf

If you were wise and used a credit card to pay, then dispute the charge and see what happens. If nothing else, the company will incur a (usually)$25 dispute charge imposed on them by the card issuer.