Malissa S Crx

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Uber - Unsatisfactory practices

Updated by user Feb 17, 2020

Without that ride I lost a day of work

Original review Feb 17, 2020
This phone number is disconnected!
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Loss:
$105
Pros:
  • Nobody called me back
  • Phone disconnected
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

Malissa S Crx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beware Uber. If you have an issue, only robots are provided to assist you.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought an uber giftcard 2 weeks ago for $30. When I tried to use the app, Uber said that payment method was not allowed. Then, the next day, I couldn't get into my account. After several attempts to contact Uber (by phone and email), I finally created a new account. When I attempted to get my card switched to the new account, they found an old account that only had 92 cents on it and used that as my consolidated account. Then after over 2 dozen emails with uber "customer service," which kept sending me a canned message, they found my $30 credit. BUT, they say they will withhold it for 30 days! Since I purchased the giftcard 2 weeks ago, that makes 6 weeks I must wait to utilize my OWN MONEY. This is INSANE!
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Pros:
  • Service is convenient unless you have an issue
Cons:
  • No customer service
  • No customer service at all

Preferred solution: Deliver product or service ordered

Malissa S Crx

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Verified Buyer
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Verified Reviewer

Uber - Can not get into my account

Uber - Can not get into my account
I have a new $30 uber card in my account. Now I cannot get into my Account. I have tried everything suggested on your app and still cannot access my account. I still have the card with the PIN number so you could easily track it that way. I've tried several times already to get a response. Please contact me!
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Preferred solution: Deliver product or service ordered