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New Reviewer

Uber - Unsatisfactory practices

Update by user Feb 17, 2020

Without that ride I lost a day of work

Original review posted by user Feb 17, 2020
This phone number is disconnected!
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ID
#1795581 Review #1795581 is a subjective opinion of poster.
Service
Uber Customer Care
Pros
  • Nobody called me back
  • Phone disconnected
Cons
  • No customer service
Loss
$105
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Beware Uber. If you have an issue, only robots are provided to assist you.

I bought an uber giftcard 2 weeks ago for $30. When I tried to use the app, Uber said that payment method was not allowed. Then, the next day, I couldn't get into my account. After several attempts to contact Uber (by phone and email), I finally created a new account. When I attempted to get my card switched to the new account, they found an old account that only had 92 cents on it and used that as my consolidated account. Then after over 2 dozen emails with uber "customer service," which kept sending me a canned message, they found my $30 credit. BUT, they say they will withhold it for 30 days! Since I purchased the giftcard 2 weeks ago, that makes 6 weeks I must wait to utilize my OWN MONEY. This is INSANE!
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ID
#1795571 Review #1795571 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Service is convenient unless you have an issue
Cons
  • No customer service
  • No customer service at all
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Uber - Can not get into my account

Uber - Can not get into my account
I have a new $30 uber card in my account. Now I cannot get into my Account. I have tried everything suggested on your app and still cannot access my account. I still have the card with the PIN number so you could easily track it that way. I've tried several times already to get a response. Please contact me!
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ID
#1790644 Review #1790644 is a subjective opinion of poster.
Product
Uber Gift Card
Preferred solution
Deliver product or service ordered