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Verified Reviewer
Junior Reviewer
Update by user Jun 14, 2021

My problems with Thor Motorcoach are still not resolved. At present, I am in the middle of a major move, so I have not had the time to contact the legal teams that were provided by the link you sent me to. I do have a legal team selected and will be contacting them as...

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2 comments
#2012516

Good afternoon, Bobbie. Our Customer Support Team has reviewed your Case and coach file. Due to modifications made to the coach, Thor Motor Coach is unable to cover any items under warranty.

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ID
#2548666 Review #2548666 is a subjective opinion of poster.
Location
North Little Rock, Arkansas
Product
2018 Thor Motor Coach Miramar 35 Rv
Cons
  • Lack of warranty support
  • Company response to problems
  • No accountability for issues
Loss
$130000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Thor Motor Coach - Tey build garbage!!!

Update by user Oct 21, 2020

I am now dealing with the fifth representative from Thor Motorcoach. He is requesting, once again, that I send him a list of all of my complaints about this motor home.

I have emailed all of my receipts numerous times, as well as sending hard copies via the USPS to the attention of the representative I am currently "working" with. Since May, 2019, I have sent all of this information to each representative who has contacted me. Nothing has been accomplished to date. The last representative told me that Thor had agreed to repair my motorhome as a "good will gesture" and was supposed to be setting up an appointment for me to take it to their factory.

I'm STILL WAITING for that appointment! I'm STILL BEING JERKED AROUND BY THOR MOTORCOACH!!!!! This company just simply DOES NOT CARE about the quality of their product or the people who purchase their garbage. With Thor Motorcoach, it is most definitely BUYER BEWARE!!!

This is the most disreputable company I have EVER had the displeasure of doing business with. I'm at my wit's end with them!!!

Original review posted by user Sep 08, 2020
I have been dealing with Thor Motorcoach since Nov. 2018, when I purchased this lemon. After only 8 months of living in it and having only moved it a total of 6 times, it is now a completely defunct unit incapable of being used at all. I have placed many complaints here on this website, after which, I am contacted immediately by yet another Thor representative who assures me they are on my side and wish to help resolve my issues. So far I am up to 5 of these representatives, who, after contacting me, have all quit the company and are no longer available. I am so tired of having to explain everything over and over again and resubmit the receipts for the interminable problems I incurred over the 8 months I was able to exist in this machine. apparently, none of the representatives I encountered thought to put everything into a file that can be accessed by the next representative I encounter. The last one told me that Thor is now "willing to repair my unit as a GOOD WILL GESTURE". I'm STILL WAITING FOR A DATE TO RETURN IT TO THEIR FACILITY!!! This company is the most despicable company I have ever had the displeasure of trying to work with. I would advise anyone who is considering the purchase of an RV to AVOID THOR MOTORCOACH AT ALL COSTS!!! This a VERY disreputable company! If you don't believe me, just check out all of the complaints on this website alone!!! There are hundreds of us in the same boat and NONE OF US ARE BEING DEALT WITH FAIRLY OR EQUITABLY!!! I cannot find a way to give them a non-rating on this website, so I will give them one star, with the clear understanding that it is IN NO WAY INTENDED TO GIVE THEM ANYTHING APPROACHING SATISFACTION!!! They deserve NO STARS!!!!!! Please check out my previous complaints on this site. I'm a frequent flier here!!!

User's recommendation: NEVER CONSIDER BUYING ANY KIND OF PRODUCT FROM THIS COMPANY.

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ID
#2158445 Review #2158445 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Miramar Rv
Cons
  • Multitudinous
  • Do not stand behind their products
Loss
$130000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
Update by user Jan 11, 2021

Thor Motorcoach is perhaps the most disreputable company I have ever had the misfortune of dealing with. Their representatives come and go faster than the wicked witch of the west!!! I have sent all of the documentation that I have concerning the problems I have...

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ID
#1983135 Review #1983135 is a subjective opinion of poster.
Service
Thor Motor Coach Customer Care
Cons
  • Total disaster
Loss
$132000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Thor Motor Coach - Defective product

In Nov., 2018, I bought a 2018 35' Thor Miramar class A motor home. Over the year of 2019, I encountered multiple major problems with this unit, to include voltage problems, water delivery problems, slideout motors that are defective, a leak from the shower drain that has resulted in black mold in the floors and the rotting of the floors and a defective bed lift motor. I spent almost $3500 during the year having repairs done on-site due to problems that prevented me from moving the unit. Thor has denied liability for any of these problems and maintain they were not covered under warranty or the repairs were done without authorization, even though no one ever told me I needed authorization for repairs when I bought it. I have been trying to get them to do something about these problems since Nov., 2019. I have sent emails to their representatives, but I never get any response from Thor. The last time I had any contact with one of their reps, I was told that my claims and complaints had been sent to corporate and that it was in their hands now. I have NEVER been contacted by ANYONE from Thor again! I have contacted my insurance company to file a claim with them. They have attempted to contact Thor about this problem, but have had the same results. Thor Motorcoach, in my opinion and with the experiences I have had with them, is a company that does not honor their product and shirks the responsibilities of correcting the problems that people encounter with their products. They are a MOST DISREPUTABLE company! I would caution anyone looking to purchase ANY product produced by this company to AVOID THEM AT ALL COSTS!!! To date, I have spent approximately $132,000 on something that is totally useless for any purpose!!!

User's recommendation: AVOID THOR MOTORCOACH AT ALL COSTS.

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3 comments
#1886726

I also have issues. Tech person Lori Akin was more concerned that my 2018 Windsport was out of warranty then to address an issue that has been going on since it was in warranty.

#1875814

It’s just a true account of my experience with this company. I have physical proof of all the claims I’ve made here.

I have receipts for everything that was done in this past year as well as the rotting carcass of the vehicle they sold me. I CAN PROVE MY ALLEGATIONS!!!

#1875764

Thank you for sharing your experience. I would like to review your file and see if we can address your concern.

If you could send me the last 8 digits of your VIN, I can look over your file.

You can email me directly at TMCTeam@tmcrv.com or our Customer Service team can be reached today 8-5 (ET) @ 877-855-2867. Thanks, Thor Motor Coach Team

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ID
#1980410 Review #1980410 is a subjective opinion of poster.
Location
Piney Flats, Tennessee
Product
2018 Thor Motor Coach Miramar 35 Rv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Thor Motor Coach - BEWARE of Thor products!

In Nov. 2019, I bought what was supposed to be a brand new Thor Miramar motor home. The first issue I encountered after picking the unit up was that the hood latches failed, causing the hood to pop up while I was driving down the interstate. Throughout this past year, I have encountered such issues as voltage problems (which affected the operation of the jacks, slideouts, operation of the refrigerator while not on shore power, and bed lift motor), a cooktop that has never worked, a leak from the shower drain that has caused black mold and buckling of the floors, a broken motor on one of the slideout awnings, problems with the televisions not being properly wired to receive any kind of signal, and slideouts that don't operate evenly so that the slideout comes in crooked. These issues have been documented and I have spent almost $4,000.00 of my own money to address these issues. Thor has refused to reimburse me for the service calls, which were necessary because these issues usually resulted in my not being able to move my motor home at all! They are denying replacement of the solenoid and inverter that have been identified by a repairman as being the cause of the voltage problems I have encountered in many areas, even though the issues caused by this have been documented long before their 1 year warranty ran out! Other issues, such as the tv antenna not even being completely installed or sealed as well as exterior molding that is coming apart and leaks from one of the slideouts, keep popping up all the time. It seems like everytime I move this thing, another problem occurs. I'm terrified to take it too far from where I can find mobile repair. Thor used to be a quality product....top of the line....but no more! I would NEVER recommend Thor to anyone who wasn't my worst enemy...and I might hesitate even then! Thor doesn't make motor homes! They make LEMONS!!!!
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1 comment
#1824993

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@tmcrv.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.

ID
#1790804 Review #1790804 is a subjective opinion of poster.
Product
Thor Motor Coach Rv
Cons
  • Warranty service
  • Fail to accept responsibility of product
Loss
$3500
Preferred solution
Full refund