William J Jpa
Trendway Furniture - Worst Furniture Company - Trendway Office Furniture
This is a complaint about one of the worst furniture companies I have ever had to deal with. This company is about the worst at catering to their customers. The worst customer service and shipping I have ever had. Not only did the order take 2 weeks to place, it took 4 months to ship, then they damaged 10 of the items. When they sent it back they only refunded the items and not resend me another. I had to re-order the item just to get them to process paperwork on it. On top of that they wouldn't process that for another 2 days. I have been waiting for 5 items for 5 weeks and only received 1. Now its another week for the other items. I encourage everyone to not buy anything from this company(Trendway). Their free standing office cubicles are cheaply made and some of the parts look as if they have been make-shifted together, most likely from China or another foreign country. I placed several calls to the President/CEO of Trendway and he stated that their products are made very well...Of course this guy is going to state this... The President (Bill Bundy) was very unprofessional and we exchanged several choice words. This guy is supposed to be the leader in the company, however, acts like a little child. I will never conduct business with this company again. Next time I will purchase from HON, Teknion, Knoll, Steelcase, Herman Miller. This company should be out of business with the way I was treated. DO NOT, I REPEAT DO NOT DO BUSINESS WITH THEM. So disappointed. Also, I called the Trendway Dealer Rep in my area and he showed much concern about my problem. I could not be more happy with him. A little dirt too he shared with me is that the CEO likes to get Erotic Foot Massages when he visits Foreign Countries. HAHAHA. Maybe if he would focus more on the company and customers then the business would be able to focus on growth, instead of his happy ending surprise..
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