Maxim Qwq
map-marker West Covina, California

JCPenney - JCP Scammed me & ruined my Cyber Monday

On Cyber Monday (11-26-12), I had ordered 3 hats online for $45 for the Cyber Monday deal which also included FREE SHIPPING. I had put in my card info and the charge went through. I soon received an email stating that I would receive my items 4-7 days. on 11-30-12, I received an email from JCP stating that my card was declined and that they want me to input another form of payment (another card, check, etc). So I checked my account, and the charge was still there. I emailed them to let them know that my card is fine, meaning I have enough on my balance, and also that I would not give them another form of payment, especially because the charge is still on my account. So now, I have a $45 charge on my card, no new hats, and I doubt they will offer me my Cyber Monday deal with FREE SHIPPING. How hard is it to get one online order correct? I have tried to contact their 24/7 customer service, which is complete ***. You have to wait at least a half hour to speak with someone, who will most likely hangup on you. JCP claims they have number 1 customer service year after year but I don't see where that is? They treat ALL of their customers like ***. Read all of these reviews for crying out loud! Also, when you walk into a JCP and you hear their alarm, IT SPEAKS IN SPANISH! How *** racist is that??? P.s. They have completely deleted my ONLINE account and IGNORED every email I sent them but one saying "INPUT ANOTHER FORM OF PAYMENT", you greedy money hungry *** You have lost yet ANOTHER customer. Good luck to your failing company, cant wait to watch you fall.... I AM EXTREMELY PISSED!! I WILL TELL EVERYONE I KNOW NOT TO SHOP AT JCP!
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Loss:
$45
2 comments
Guest

every single time i hit an item i want, its no longer available...i did this almost 30 times before i gave up..if its not available TAKE IT OFF THE *** SITE

Guest

Ordered jacket on black friday at JCP online. site crashed dead after entering my payment info.

did it go through, or not? was unable to varify for days. could not get a response from JCP customer service. no e-mail confirmation for almost 9 days.

in limbo land of uncertainty. first and last time.

their online set up is a mess. like the merchandise, but what a sweaty hassel!

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