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Ralph Lauren - So not refund or answer emails

Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothing- ignoring emails now. Who can i complain to please
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ID
#1788036 Review #1788036 is a subjective opinion of poster.
Service
Ralph Lauren Customer Care
Pros
  • I used to like it
Cons
  • Do not respond to customer complaints
  • Worst service ever
  • Poor customer service
Preferred solution
Full refund