Planet Lazer New Westminster, BC
You can't imagine how disappointed four 14 year old boys were when they were brought to Planet Lazer, fully expecting to enjoy a friend's birthday, when they WERE NOT ABLE TO PLAY. And why were they not able to play? We echo the zero organization in this place. We called to confirm that there were no large parties involved on the day we wanted our son to enjoy lazer tag with his friends. We were told "sure, come on in". We couldn't confirm anything as the party of four was too small. Sure enough, when we arrived with kids in tow, there was an exclusive party booked who had booked weeks before. We were NOT TOLD of this large party, even though the phone calls were made. Can you say disappointed???? Disappointed times ten. Is there something wrong with checking your records to compare notes on the day we want to come in and the day that says on your lovely computer system that a large party is playing instead???? Exclusive huh? Oh, and even though we were willing to mix in with this party, THAT isn't even possible because the Planet Lazer staff has been instructed NOT to deal with any of those issues? Really? So, Planet Lazer, how do you suggest we deal with a disappointed and upset group of kids? I'd like to see you try and smooth that over. After requesting to speak to the managerial type of individual at this place, you're faced with blank stares, and an "I'm not allowed to divulge the name of the person in charge" response from under-trained staff. Good experience? Hardly.
Vancouver, British Columbia
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