New Reviewer

Ameren - Outages getting more frequent

Champaign, IL. Old Church Rd and Prairiewest Drive was out for over 3 hours....again. We have had more power outages in the last 6 months than in the 10 years I have lived here. And we are right behind where they installed those HUGE power towers through the fields and were told "our service will be better than ever". Ha. Hope Ameren is prepared to pick up a piece of the cost of a backup generator. Their service is unacceptable and they just don't care.
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#1573908 Review #1573908 is a subjective opinion of poster.
Tuscola, Illinois
Ameren Residential Electricity Supply
  • Reliability of service
  • Ameren
Reason of review
Problem with delivery
Preferred solution
Price reduction
New Reviewer

Home Shopping Network - HSN ripoff

I was ordering some Beats headphones for xmas. One pair in Pink and one wireless pair in White. When I clicked on submit, a popup appeared which told me I had to call their number to complete the order. In speaking with the Cust Svc rep, I asked her to change the White pair to Black in which she complied. I SPECIFICALLY asked the rep if there were only 2-Beats items in my for pink and one wireless for Black. She acknowldeged YES. The next day when I reviewed my order status, the Cust Svc rep had added another pink and an additional Black onto my order and posted the warranty insurance to the wrong headphones as well. When I called Cust Svc again, they said the items had already shipped from the Beats Warehouse and there was nothing they could do to stop the now over $1,000 order of headphones on my credit card WITH the incorrect warranties. She said she would go against their normal policy and at least find it in her heart to send me a free shipping label to return the items that were in error. However, she also blamed me for placing the order on although I was not able to finalize the order and had to call the number that came up in the popup. She also said that because these items ship from the Beats warehouse and not the HSN warehouse, that it would take months to issue my refund. Are you kidding? I am now waiting for the items I ordered from HSN and will be sending them back immediately with all of the other xmas shopping items I purchased. I have blocked HSN from my Direct TV programming guide and removed the HSN Icons from my phones, iPads and computers so that I NEVER shop with this incompetent company again. This is not the first time HSN has screwed up an order, but it is my last. What a racket.
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#362314 Review #362314 is a subjective opinion of poster.
Champaign, Illinois