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DressLily - DO NOT BUY FROM THIS COMPANY

Update by user Mar 08, 2020

dresslily made good and refunded my charges.

Original review posted by user Feb 07, 2020
Purchased an item in December 2019. Received item, too small and wrong color. Requested an exchange for a larger size and color. Returned the item as instructed. After three weeks, contacted dresslily and was told they did not receive the item. Contacted USPS and was told that the item was delivered. I have been trying to get a response from dresslily since January 2020, on the status of my exchange. As of this day, I still have not received any response from dresslilys customer service. Do not order anything from this company, you wont be happy.
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ID
#1785146 Review #1785146 is a subjective opinion of poster.
Product
Dresslily Jacket
Cons
  • No response from customer service
Loss
$50
Preferred solution
Deliver product or service ordered