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Junior Reviewer
We bought a Toshiba microwave from Amazon on Jan 5, 2022 (for $170) to replace a microwave we had and used for over 20 years. This looked nice , is right size, we liked features, and good price. At first, this looked very good and I would have given it a good review....
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ID
#3651164 Review #3651164 is a subjective opinion of poster.
Loss
$170
Preferred solution
Full refund

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Review -- The Northside Inn East Rochester, NY We recently lost our cousin, Joe, and after the memorial service the family scheduled a bereavement luncheon at the Northside Inn in East Rochester, NY. Below is an apology to the guests from Joe's wife and also a review...
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ID
#2780710 Review #2780710 is a subjective opinion of poster.
Location
Evans City, Pennsylvania

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Consumer Cellular - Refused to Refund Over Payment After Account Closed

I have tried Consumer Cellular more than once and both times were awful experiences. When they advertise about their awards for customer service, do not believe it! I tried them a second time because I wanted to be able to get their LOCK removed from my phone and they had a nice promo offer. I will not go into all the details but dealing with this company was one aggravation after another including getting a monthly bill before I even had a working SIM card from them. There were billing errors monthly making it necessary to continually call them and endure huge wait times. After about four months of aggravation and poor service, I cancelled my account. They refused to give me the final $10 monthly promo credit promised since the account was cancelled and I had to pay around $7 to go to zero balance which I did. OK, now the problem. I inadvertently neglected to stop the automated bill pay set up from my bank and only realized too late that I had sent them three monthly payments of $15.60 each AFTER the account was closed at zero balance (total over payment of $46.80). Yes, my mistake, I called them thinking this would be a simple request for refund. WRONG!!!! The representative was very pleasant but kept me on the phone almost an hour with long periods of silence and apparent deliberation. Long story short, she said they could refund only ONE payment of $15.60. She agreed I was owed more but she could not get their system to give me more. After the hugely long call she said she would research more and call back, I never heard anything more after several days. I will be surprised if I get any refund at all... This is total robbery with no explanation as to why they are refusing to refund my over payment. I am beyond "pissed" and will NEVER even consider doing business with these folks again. To anyone reading this review - be warned... this is not a reputable company.

User's recommendation: Do not Consider This Company, Look elsewhere for Phone Service.

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ID
#2190435 Review #2190435 is a subjective opinion of poster.
Pros
  • Advertise good service
  • Advertise good prices
Cons
  • Phone service is spotty
  • Poor customer service
  • Frequent billing errors and over charges
Loss
$47
Preferred solution
Full refund

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Junior Reviewer

Consumer Cellular - Tried Them Twice and Twice Cancelled - Just Horrible

I do not know how this company can advertise about their customer service awards. I have tried them twice and both times it was a very poor experience. The first time I used them the phone service was fine when calling from home but when out and about (metro Pittsburgh and environs, not the wilderness) there was frequent "no signal" and dropped calls. After a year, I cancelled. When I wanted to use the same phone for a new service with someone else, I found it LOCKED out for any other use. The only way I could unlock the phone was to have an active account with Consumer Cellular for a period of time before I could request an unlock OF MY OWN PHONE!!!!. OK, the second try Consular Cellular advertised a $10 a month credit for 5 months. So I tried a minimum service line. I figured I could at least get the phone unlocked and take advantage of the credits. The phone was messed up from the get go: (1) The first SIM card they set would not work and I had to wait for another to be sent (about 10 days each card). While I was waiting for the second SIM card, I got a bill for service never activated,. (2) the phone number assigned with the SIM card that finally worked mysteriously changed several days later. It worked originally then failed. When I called customer service, they had a different number for me. (3) The bill jumped unexpectedly to a higher price after the first 2 months even though I hardly used the phone at all (It is a backup phone). (4) The $10 a month credit failed to be applied automatically and I had to have support manually apply it (5) The phone number I was assigned was originally held by someone being hounded by collection agencies, and guess who started getting all those calls? (6) Calling customer service I got messages of extended wait times and had to schedule a call back - sometimes 2 or 3 days later (7) When I cancelled the account I was told my final $10 credit would take care of the final $7 invoice. The credit was never applied and when I called I was told the promo is cancelled with the account and I had to pay up the final $7. A collection action was threatened by a later email even though the due date for the invoice was till over a week off and the payment would not be late, even though I had been originally told there would be no balance. Should I go on?? NEVER AGAIN will I try Consumer Cellular. Nothing but aggravation from the start.

User's recommendation: Price is not bad but Service is AWFUL - Avoid Consumer Cellular!!

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ID
#2049420 Review #2049420 is a subjective opinion of poster.
Pros
  • Decent pricing
Cons
  • Horrible service
Loss
$7
Preferred solution
Let the company propose a solution

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Junior Reviewer

Resolved: Rubbermaid - Horrible Customer Service

Update by user Mar 23, 2020

After multiple phone calls to Rubbermaid Customer Service (detailed in my complaint), and after posting this bad review on PISSED CUSTOMER, I decided to end my aggravation over this and wrote a final letter to Rubbermaid Corporate addressed to CUSUTOMER SERVICE. In my letter, I detailed all the run arounds.

I also clearly stated that I was through being a customer after many years. Then, this past week, a carton arrived with not one container as promised but with eight containers.

Thanks to Rubbermaid and PISSED CUSTOMER. I also got a nice apology email from Rubbermaid, so all is well in the end.

Original review posted by user Mar 13, 2020
Several weeks ago I called Rubbermaid Customer service and asked how I could purchase replacement lids for the Rubbermaid Easy Find Storage container (7-cup). I had misplaced 4 lids and wanted to purchase replacements. The representative informed me that Rubbermaid does not sell just the lids but as a service to a long time customer he would send me a complete replacement container. I emphasized that this was not a damage issue but a lid I had lost and the representative said that was fine and that he would replace the container. He only asked me to submit a photo which I did. Weeks passed and I heard nothing more. I finally got an email asking for more information. I replied to the email with all the information I could. Again weeks passed and I heard NOTHING. Then a couple weeks back I got a final email saying that I never replied with the information and the case is closed (case 2446****). I immediately called the 800 number in the closure email and ended up being bounced to three different departments and three representatives only to be told that the people I need to speak with are unavailable. The last rep I spoke to confirmed the information needed was on my case and that she would contact the rep assigned and ask him to get back to me or send the container. Once again NOTHING. Now you have the nerve to send me a satisfaction survey? You must be kidding. Originally I never would have expected a replacement. But since it was offered I thought this very nice. Never expected to be subjected to weeks of aggravation and run around. I have been a customer of Rubbermaid for over thirty years. Have purchased tons of containers over the years including more recently the Easy Find lid containers and also the Brilliance line. Have all kinds of buckets and more. I have been a loyal customer but NO MORE. After this experience I will be PYREX all the way. I will think twice, no three times, before ever doing business with Ribbermaid again. A Shame. Your customer service is horrible and I am totally disappointed with the run around I received. I really hope that Rubbermaid will make this right. If not, I will never buy Rubbermaid product again.
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Resolved
ID
#1822536 Review #1822536 is a subjective opinion of poster.
Loss
$7
Preferred solution
For them to send the container they offered to send

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Junior Reviewer

Resolved: Mr Rooter - Overcharged and Get Runaround on Promised Credit

Update by user Mar 23, 2020

Big thanks to Pissed Customer site! They were planning a video interview to highlight my complaint.

However, I do have an update as of March 23, 2020: In the last few days the merchant FINALLY posted a credit to my account in the correct amount. This was after my bad review on the PISSED CUSTOMER site and after over a month of trying to resolve. After repeated attempts to resolve including escalation to merchant management and after filing a dispute with the credit card company, the merchant finally made this right . It took a lot of persistence and aggravation for me and my husband before this was corrected.

Merchant is either very incompetent or fraudulent. Ginny B

Original review posted by user Mar 13, 2020
We have used Mr Rooter for a number of years. Most recently within a few weeks they did two major and expensive jobs for us. On the second job the estimate was over $5000. They gave the estimate on Thursday and scheduled the work for the following Monday. They also took my credit card info prior to the work. On the day of the job there were some discussions on the scope of what they would do and because of some scope changes, the cost dropped by about $500 (not exact). The technician updated our invoice and said he would let the home office know of the change. To my surprise, when I got the credit card bill, the higher amount was charged with no credit. I called Mr Rooter office over three times over as many weeks and was always told that the accounting department would call back -- they never did. My husband called last week and escalated this issue to management and we scanned and sent the corrected bill. We were promised a refund. Now a week later still no refund I am really tired of being ripped off and getting the runaround. I plan to contest the charges with my credit card company since Mr Rooter still has not made good on the promised credit.

User's recommendation: We will never use these folks again.

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Resolved
ID
#1822527 Review #1822527 is a subjective opinion of poster.
Service
Mr Rooter Customer Care
Loss
$565
Preferred solution
We want the credit quoted by Scott and the promised credit put on our credit card that was over charged

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Resolved: Current Catalog - Do Not SHop with Current - poor customer service

Update by user Mar 13, 2020

Current issued me an appropriate credit

Update by user Feb 07, 2020

UPDATE - Current Catalog did issue me a partial refund that I just saw now and I am satisfied, Thanks Current! Changed review from 1 star to 3 stars

Original review posted by user Feb 07, 2020
Current Catalog Really Screwed up my Christmas Card Order I have been a customer for Current Catalog for over 30 years. This past Christmas I ordered over 144 Christmas cards imprinted with our names. The cards were about $12 a pack and Current charged over $20 shipping in addition. I was charged for the whole order yet when the cards came over a third of the order was missing (ordered 8 packs pf 18 cards and only 5 were shipped). Current shipped the missing cards but they arrived too late to use, forcing me to buy other cards to replace the missing ones I had paid for and never received. In addition, the cards I did receive contained 18 cards in a pack but only 16 envelopes so I was shorted again. The worst part is that after Christmas Current did nothing to rectify the cost of the cards I cannot use. I talked to customer service to no avail and also sent a letter with no reply. I will never order from Current Catalog again! Miriam B Loo would be ashamed of what this company has become. Ginny in Pittsburgh
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Resolved
ID
#1784959 Review #1784959 is a subjective opinion of poster.
Loss
$35
Preferred solution
Looking for partial refund of ordered cards and shipping for the missing cards that came too late to use