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Green Motion United Kingdom - Avoid Green Motion and avoid prepaid booking with GM associated firms

See the following message that I sent to CarRentals.com (a Booking.com company name) about my experience with Green Motion (Manchester Airport) car hire's bait-and-switch tactics in failing to provide my prepaid rental and failed attempt to force me to purchase comprehensive vehicle insurance. Hello, I am writing to inform you (a) of a failed booking (car hire) yesterday (January 31, 2020) due to actions of Green Motion (Manchester Airport) staff; and (b) that I am pursuing full reimbursement of my prepaid amount (224.95 GBP) for this failed booking/car hire. I have attached documents to help you understand the circumstances of this failed booking/car hire. For a more complete description, please see the attached file named "MyFeb1_2020complaint&desiredresolution... that I submitted today (Feb. 1, 2020)to Green Motion via their online complaint/resolution system. In early Jan. 2020, I booked online via RentalCars.com a 28-day pre-paid car hire with Green Motion (see attached document w/ RentalCars.com booking reference # 711 90* 708; also see confirmation e-mail dated Jan. 7, 2020).Please also see all Green Motions Terms and Conditions in the License Requirements section of the attached file named "Misleading Wording See License Requirements Re Word HELD. Yesterday, after having traveled from my home in Middlesmoor to Manchester Airport via Leeds to pick up my prepaid car hire at Green Motion, the staff at Green Motion failed to provide me the car after (a) first having stated that my driving license did not meet their requirements and, thus, they would not release the car to me; then (b) shifting their initial position to state that they would release the hire car to me only if I would purchase comprehensive insurance, that is, pay approximately 500 GBP above and beyond the full prepayment amount I had already paid. Recognizing this as a classic bait-and-switch attempt to get customers (in this case me) to purchase comprehensive insurance, I departed Green Motions Manchester office without the car. As a result of my experiences yesterday (Jan. 31) with Green Motion Manchester, yesterday after returning home, having not gotten my prepaid hire car and having incurred costs for train and bus transport, as well as having to have booked a hire car at a walk-up rate with Avis/Budget, I cancelled three additional 28-day bookings that I had made in early January via RentalCars.com for car hires with Green Motion. I immediately received confirmation e-mails from RentalCars.com verifying the three cancellations (reference numbers, respectively, 69719****, 67815****, and 69655****) and that my credit card payments for those three bookings would be processed within 7 working days, so I thank you (i.e., RentalCars.com). What remains now is for me to recover my 224.95 GBP cost (booking # 711 90* 708) for having prepaid for the Jan.31 thru Feb. 28 car hire that Green Motion failed to provide as I am 99% sure that Green Motion will attempt to keep the money. I am notifying you (RentalCars.com) as I used your service to book this hire car. I also will notify my credit card provider of this matter in order to dispute the charge. Finally, a lesson learned = if a car hire price looks to good to be true, it probably is a ruse. I perused the web yesterday using the term Green Motion complaints and found loads of complaints, as well as newspaper articles that described problems with Green Motion. The problems fell mostly into two categories exorbitant charges for questionable damage to hire cars, and high pressure/bait-and-switch tactics by Green Motion to have customers purchase (unnecessary) insurance. I also found information that reported that some booking online companies had dropped Green Motion from their booking services due to excessive complaints by customers and shady practices by Green Motion. Im left to wonder what percentage of Green Motions revenues are comprised of charging (or attempting to charge) customers for prepaid car hires that Green Motion subsequently fails to honor. Does RentalCars.com keep and act on data such as the volume, nature, and patterns of customer complaints it receives about Green Motion?
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ID
#1784750 Review #1784750 is a subjective opinion of poster.
Location
Manchester, England
Service
Green Motion United Kingdom Car Rental Booking
Pros
  • Close to airport
Cons
  • Being bullied into taking insurance deliberately lied to
  • Didnt get my deposit back
  • Being conned
Loss
$225
Preferred solution
Full refund