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This is in regard to the recent dental treatment of my wife. When we first contacted the Bloomington Aspen clinic, we understood our dental insurance would not cover the entire amount of the work my wife needed, and we further understood that we would have to pay those...
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#1828835

The review above may be "subjective," but numerous courts have determined that lawsuits against Aspen have legal merit and are not figments of peoples imaginations. Aspen dental chain has been investigated by news organizations (See "Patients, Pressure and Profits at Aspen Dental," PBS.org), the Center for Public Integrity, and the Pennsylvania and New York attorneys general.

It has faced class action lawsuits for inflicting pain and suffering on patients, and has an extremely bad rating and reputation by a wide range of reviewers and organizations. In Michigan, it was sued for "unfair and misleading practices" (see "Lawsuit: Aspen Dental, with 18 offices in Michigan, misleads patients with 'unfair and deceptive trade practices," mlive.com). The New York Attorney General sued Aspen for $450,000 in 2015 after "The AG’s office launched an investigation in 2013 after receiving more than 300 complaints from consumers since 2005. Consumers complained about the quality of care, billing practices, misleading advertising, upselling of unnecessary medical services and products, and dental care financing." (see Aspen Dental Management Faces $450k State Fine," https://www.wxhc.com/aspen-dental-management-faces-450k-state-fine/).

In Massachusetts, Aspen paid $1 million dollars to settle a suit by the Attorney General that it defrauded patients (see "Aspen Dental to pay $1 million to settle fraud allegations," Bostonglobe.com). In February 2020, a new class action lawsuit is being formed against Aspen Dental (See "Aspen Dental — class action lawsuit against aspen dental," https://www.complaintsboard.com/aspen-dental-class-action-lawsuit-against-aspen-dental-c361488). And the list goes on!

When you research Aspen Dental, you'll find that rather than face a court and vigorously defend their actions, they will buy their way out of trouble instead. They view fines and payouts as simply a small part of doing business, which is to rake in money from unsuspecting people who don't know Aspen's true record.

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ID
#1782246 Review #1782246 is a subjective opinion of poster.
Location
Bloomington City, Illinois
Pros
  • Easy to find office
Cons
  • Unprofessional service
Reason of review
Problems with payment
Loss
$4259
Preferred solution
Full refund