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Sam Swope Auto Group - They lied and will not fix problem.

Update by user Nov 09, 2012

I have contacted Ron Overstreet for two days now. Left phone messages three times. I have not heard back from him.

Original review posted by user Nov 07, 2012
My husband passed away and I changed my address to get all the paper work sent to my new address. They advised me for 8 weeks the address was changed. When the paper work was sent in they used my old address and my tags went to that address and were lost. They will not do anything about this and they made the mistake. Sam swope will only blame me and tells me I need to fix the mistake. Never again will I buy a car from these people. Customer Service is the worst I have ever dealt with. The lies is what really makes you upset,
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4 comments
#631978

My husband worked for this company for 4+ years and this is just par for the course. Add on top of it that they refuse to sell you a car in their "advantage plan" if you don't speak English.

The fact that Ron Overstreet contacted you and promised to help you and then never got back to you -- well, welcome to the world of promises made and not kept by this dealership. No one should ever do business with them.

Their motto might be "no one walks away because everybody saves!" but you should run away as fast as your legs will carry you. CorporateRacism (dot) com

#579512

To this day they have not helped me get my tags or just say Vickie made a mistake and she is sorry. What about" what can I do to help you".

Instead I got we will not do anything to help you.

#566911

I contacted you three times in the last two days. Left messages and have not heard from you.

#566248

Thank you for your response. I will be contacting you.

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ID
#357243 Review #357243 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$500