New Reviewer

Blackvue - Dashcam Power Magic Pro

I purchased this from a vendor in Thailand. It was outside their 7 day window of return, it was actually 8 days and less than 30 hours in use! In the end I contacted Blackvue. Unfortunately they were on holiday and a week later they started contacting me. They asked me to post it back to Korea. I refused. They then said they would provide a pre paid shipping label. Again I refused. My camera is linked to my car insurance. I want this resolved quickly. I suggested that they send me a new one and the delivery pick up the old one. They refused. I suggested that if they thought I was being untruthful about it being faulty I would destroy it and provide photographic evidence as some companies require. They refused. They say it is their practice to require the return of the old unit. This is a $30 item. it is not financially viable to return it internationally or investigate failure. they are obviously hoping people will react in the way that I did and write it off. I have told them this is not the actions of a quality company. I now have to look for a replacement.
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ID
#1369971 Review #1369971 is a subjective opinion of poster.
Location
Tokyo, Tokyo
Product
Blackvue Power Magic Pro Dash Camera
Pros
  • An ideal unit if its qorking
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Dlink - DIR-890L Router

Update by user Aug 22, 2018

Dlink visited yesterday afternoon and exchanged my router for a brand new type which appears to be working well. So, thank you Dlink, we got there in the end.

Original review posted by user Jul 23, 2018
I have been having problems with my IPTV system for some time and mistakenly blamed it on the internet provider. A couple of months ago I found out it was the routers wifi failing. In consultation with Dlink in Thailand and Singapore a barrage of tests were done and we found out the following. The 890L works fine on all three wifi bands until I turn my Himedia Q10 pro on. when I start to use that all three bands start failing intermittently. If I turn off the password for the 2.4Ghz all three bands bands work fine. If I turn off the 2.4Ghz band the other 2 bands works fine. Currently I am using an independent 2.4Ghz band router and the Dlink 890L route on the two 5Ghz band with no problem. Dlink in singapore told me they were talking to their HO about it but after 6 weeks that has turned into a local technician will talk to you, that was a week ago. My patience with Dlink has run out.
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ID
#1311229 Review #1311229 is a subjective opinion of poster.
Location
ตำบล พระสิงห์, Chang Wat Chiang Mai
Service
Dlink Technical Support
Pros
  • Head of sales ain singapore who has tried to help
Cons
  • Everyone else
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer
DHGate  You pay for seller deliberately sending wrong goods
Update by user Nov 08, 2012

This was received on the 7th of November 2 days after they closed the order and paid the seller.

Thank you for contacting us here at DHgate.

Sorry to bring you inconvenience.We have checked your dispute which your seller has offered returnning address on 10-15.If...

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ID
#354407 Review #354407 is a subjective opinion of poster.
Location
Bangkok, Krung Thep
Loss
$153