Shabbir H
map-marker Bristol, England

123 Reg - 123-reg.co.uk took money without permission and refuses refund!

Basically 123-reg will auto-renew your domains without your permission BEFORE they expire and then REFUSE to refund you. Shocking, shameful and very unprofessional. Their customer service emails all simply say 'sorry no refund'. Would a letter to their CEO produce results? After all, what decent company would not want to get feedback and improve things. Nope - I got another 'sorry no refund' email from customer services. Am astonished that they have refused a refund when my domains had not even expired. As with all poor companies, they turn to 'Terms and Conditions'. So now I have to get paperwork ready for Trading Standards to inspect, and for the Court Case. What a waste of my time. What an inconvenience for me. But the fact is they have ร‚ยฃ115 of my money, and though they must be rather short of cash to hold onto it so desperately, I need it more! What a wasted opportunity to finish a simple matter quickly, efficiently and correctly. After all, I have many other Domains with them and am happy to keep them (so far). But These sort of companies should not be allowed to get away with hiding behind self-made illegal terms created, it seems, for the sole purpose of keeping clients' money in circumstances that are not fair, decent or right. I work with over 50 businesses every week in a trusted and reputable organisation called BNI and not one of them would put in the vast amount of time, trouble and effort that 123-reg have done to refuse to do the right and decent thing. Would I recommend 123-reg.co.uk? ABSOLUTELY NOT (unless you have plenty of time to write unnecessary letters and emails!!).
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Loss:
$185
1 comment
Guest

Would I reccomend 123-reg? Yes for the exact reason you are complaining for.

Auto renewal of domains is performed by every single domain registrar and this is blatantly clear. They also send numerous automated emails telling you that there going to auto renew them...

UNLESS you actively request that its not auto renewed which I have done on numerous occasions. You are complaining about a facet of domain registrars that prevents domain theft and scalping on a grand scale.

Your complain is not about 123-reg but your own situation, if you were flush with cash I guarantee that you would not be so bothered.