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Toll Brothers - Poor Quality, Awful Customer Service

Overall, it's an extremely poor quality and cheap construction home. Over a period of almost 9-month construction process, we noticed hundreds of defects and notified these defects to the construction manager but most issues were completely ignored during the entire construction process. During a pre-closing walk through, they promised to get them all fixed by the time we come back from closing, we came and noticed all blue tape from defective areas were removed without any fixes. The house is not build per design and specifications, severe damages to several areas of the house, upgraded items are not the same as shown in agreement and damaged. The front elevation and interior designs are not the same floor plan and agreement. The front door's keypad didn't work and they couldn't fix it for months, I replace it myself. The heating systems wasn't working and it was freezing inside, had to call a local technician for emergency service in the middle of night to get it to work. The Security Alarm system doesn't work at all. Countertops are damaged, floor tiles are uneven and have severely scratched everywhere, bathroom floor and wall tiles have permanent stains all over, wood flooring is awfully damaged, kitchen cabinets are damaged and not installed per spec, the cooktop is not the same brand as the other appliances installed, walls are not straight, floor makes noise, front door and garage door is damaged, the front and back yard is not leveled and water puddles everywhere. The interesting thing is that most of these issues were reported several months before closing, they kept promising that the house will be build per signed agreement and all defects will all be fixed by the time we close. They also lie frequently.
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ID
#1775181 Review #1775181 is a subjective opinion of poster.
Location
Fulshear-Simonton, Texas
Cons
  • Buildings are cheaply built
  • Warranty and the quality of the build
  • Whole experience with toll brothers
Reason of review
Bad quality
Loss
$579000
Preferred solution
Full refund