Cathy D Snm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never buy anything that's kenmore from Sears!!

Never buy anything that's kenmore from Sears!!
Well, back on 9/3/18 we went to the Sears store in Bowie Md. ( which I might add is now Closed! We bought a new top load high efficiency washer. Once it was delivered we right away starting having problems with it. Not washing right and the machine was and still is making such loud noises like its going to break down completely any time. We've had at least 5 repair men out to look at it and say they will make a report ,so we can exchange it . We never wanted our money back just a machine that's suppose to work. One lady we spoke with told us we had to have at least 80 repair men come out before anything could be done what !!!!!!!!!!!!!! So my husband and I just about gave up until the machine is getting worse and worse and I have it on video. Sears does not stand by their products like yrs gone by what a shame. So I guess my step would be to contact Better Business Bureau. I already contacted 7 on your side and waiting to hear back. Just want a machine that works.The last call to Sears they say now its no longer under warranty ! This is a top load. Cathy Digennaro Lanham, Md. Anybody have any suggestions?
View full review
Loss:
$447
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution