Demetria Z

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Verified Reviewer

American Standard Moving And Storage - Bait and Switch

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American Standard Moving And Storage - Bait and Switch
Original review Feb 24, 2021
I contacted this company along with about five others to gather a 10x20 storage unit from San Diego to Tucson. I chose this firm as being competitively priced (not the lowest) and helpful representation initially. Their first mover to show up tripled the price, the second mover to show up doubled the price. I have attempted communication with this company via email and certified mail, absolutely no response. My filings thus far include regulating boards FMCSA, DOT, and BBB... wish me luck.
View full review
Loss:
$1200

Preferred solution: Full refund

User's recommendation: Beware, run quickly.

Demetria Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Justfly.com - NO โ€œBroken website, consumer charged? Ridiculous.โ€

Updated by user May 31, 2016

May 31, 16' Finally received my credit, this time taking but a few days utilizing email only. Use BBB and do ensure you simply keep pushing, getting everything in writing. Cheers.

Updated by user Mar 29, 2016

This company has no morals, nor any inclination to fix something they did wrong. They promise to call, do not, your call comes when there is no longer 'time' to be granted a refund. DREADFUL, world traveler will NEVER use this airline again.

Original review Mar 28, 2016
I booked a flight using Justfly, 3/20, entered my cc info, hit 'go'. An error occurred, saying there was a system error. At this point I went with a company I had done business with before, whose website worked perfect (priceline). This morning I awoke to an email saying I had been charged from Justfly, and had my reservations.

I rang Justfly this morning (#1), explained the situation. I was asked to pay $75 for their website breaking. I declined... holding longer... was offered $50 to change... once again, I declined. After 39 minutes of being chatted to like the consumer of a used car salesperson (repeatedly put on hold with variety of offers), I was told I would be rung back by a supervisor within the hour.

Call (#2) Justfly two hours after promised resolution call did not come in, I rang again. I was told I was already 'escalated' and would be called back in 30 minutes.

Call (#3) Call to American Express Gold to flag the charge (this call took 30 seconds).

Pass. Consumer driven market with many choices, this will not be one of mine.

UPDATE: March 28, 2016
Finally got a call from a manager, and an email. Excited, I rang back.... read below for my next experience with justfly.com

SO I have spent hours on the phone trying to get this resolved, and my head is still throbbing from the dreadful static of the 'music' from your hold button.

My third call, I have now been on hold for 39 minutes (after being placed on 11 min into the call) - your rep has disappeared.

HERE IS WHAT HAPPENED:

i booked my first flight with Justfly, your website crashed after I booked flight and went into an error on screen. I went with another company, later to find an email from you saying the flight had been booked.

On my second call I was asked to pay $75, then $50, then $20 as a 'cancellation fee'. YOUR website broke... if I were in the wrong here, I would happily pay but I am not.

I am on call number three, and now being told I am unable to cancel as I 'rejected' the offer. I simply asked to have a manager contact me, and have been attempting to cancel this the day after the flight was booked when I realized regardless of the error message my flight apparently was booked.

I have now been on hold for over an hour, and finally reached the manager who tells me I now my only option is a credit with this company as THEIR manager's did not get back to me within 'their' timeline????? Run, as fast as you can. Horrific experience.

Worst time I have ever had with an airline, and I have traveled extensively throughout the world.

HOW exactly am I denied a refund when I had no contact from a manager within the 'time' period and now I get nothing (except the temptation of a credit to deal with this company again - pass).
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Cons:
  • Customer service
  • Hours on hold with static
  • Website crash
Reason of review:
Order processing issue
2 comments
Acey Bjt

Continue with your dispute with your card company and if eventually denied, appeal the decision---find out how to do this from your card company. In the event you do not prevail, make sure you don't pay the charge.

Cancel the card, along with a letter of explanation, dates, contacts with Justfly and tell them you are refusing to pay an invalid charge. Take any small hit on your credit. Good luck.

Never, ever pay for something you don't owe just to make it go away. Thanks for the heads-up on this company.

Guest
reply icon Replying to comment of Acey Bjt

Excellent advice - cheers! Demetria

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Demetria Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

MobStub - Quality DREADFUL. Don't walk - RUN. NO REFUND

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MobStub - Quality DREADFUL.  Don't walk - RUN.  NO REFUND
MobStub - Quality DREADFUL.  Don't walk - RUN.  NO REFUND - Image 2
MobStub - Quality DREADFUL.  Don't walk - RUN.  NO REFUND - Image 3
MobStub - Quality DREADFUL.  Don't walk - RUN.  NO REFUND - Image 4
Updated by user Oct 21, 2015

Incredibly, without notice, I received an email today, 21 October 2015 with a refund for the sheets and comforter. Thanks Mobstub, please be kinder to others.

Updated by user Aug 05, 2015

Mobstub never replied to BBB, case is closed. Feeling cheated, ripped off, and left with inferior product. ***.

Updated by user Jul 10, 2015

Attached four pics, two on side I have slept on, two on side I have not. Bottom mattress sheet has elastic completely around, you can never have a 'tight' fit and wind up on wrinkles and pilling.

Worst sheets I have ever owned... company response horrifying.

Updated by user Jul 10, 2015

UPDATE: After posting here and PissedConsumer, I finally got the company's attention by going to the BBB in NY. After three orders with this company, they requested I send photos of the damaged product.

Wow - not only feeling ripped off yet integrity insulted. RUN

Original review Jul 07, 2015
I ordered a 1000 thread count king size sheet set, 100% Egyptian Cotton sheet set and a goose-like down comforter. Impressed by the price of $49 on the sheet set, and $35 on the comforter, I placed my order.

Last week I put these sheets on my bed, to have them pill in less than a week. I live and sleep alone. The gorgeously fluffy comforter in the photo looked nothing like the flat comforter I received, even thrown in the dryer it refused to fluff even a little.

Disappointed by the quality and promise of my products, I emailed the company expressing my issues with my order. I was told I was the proud owner, enjoy the product.... no refund.

Save your money - RUN
View full review
Loss:
$90
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

I ordered that same flat comforter. Wow!

Very dissapointed. I think I will submit a photo to BBB