Style America - Complaint - Balch Springs, Texas and supporting management
I arrived with a picture in hand, the lady said "no problem". I walked out in tears with hair on the side of my head that too short that you cannot even brush it forward to be bangs. I called Monday morning to file a complaint, waited 3 days instead of 2 for a phone call that went to voicemail. I returned the call immediately and after a week of trying to go back through the central office was eventually told that my call would NOT be returned and that it was handled at the store level. They consider it "taken care of" because they refunded the money. What woman would be OK with a return check and months of waiting to have her hair fixed?? !!!????
Newark, New Jersey
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