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Steer Clear of Broadway Furniture, Portland, Oregon

Because Ken, the manager of Broadway Furniture, has a no refund policy but carries old and blemished factory rejects, DO NOT BUY ANTHING at Broadway Furniture without first examining the manufacturer's tag proving the year the item was made, looking for blemishes, stains, signs of wear and tear, etc. In our experience, we had to exchange six times before we were content but had to pay for the deliveries, costing us $300 more than our original purchase price. The delivery man said it was not unusual for customers to reject furniture four to seven times before finding a piece that was normal and satisfactory. In hindsight we should checked reviews before we drove to BF.
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2 comments
#681662

Depending on what furniture you purchase there is and is not a refund policy. For example if you special order a custom piece of furniture there is a no refund policy for obvious reasons.

BUT if you are a reasonable customer - not abusive - Ken will quite often work with you and offer store credit on special purchase items.

And if you call the store, you can ask what our refund policy is.

It is all very upfront.

You had to exchange 6 times! I doubt that.

And as for delivery charges, the vast majority of time we deliver for free. If the problem is on our end we never charge for re-delivery.

So this sounds like a bogus review by a local furniture company rival

We are not perfect, but we have been a local fixture in Portland since 1935 and really strive to work with our customers and create happy neighbors

#658039

I bought a leather sofa there and the delivery boy marked it all up trying to get it into my house. I was told it would be repaired but it never was.

Now, the leather has peeled off the couch and it is a total eyesore. Was only offered to come in for a great deal on something else!

Very frustrating, and t :( hey never got back to me over months. Now, they want more money from me and I have a worthless couch.

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ID
#349519 Review #349519 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$1425