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Verified Reviewer
New Reviewer
I have a phone interview set up for Saturday January 24, 2020 and I have some video I would like to be seen or heard on the video. I recorded one that shows the phone not working properly. After so much frustration I called to have them cancel my service. Now, when...
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1 comment
#1822667

They charged me $5 too and I was not charged that last time. The girl lied and said I was charged but when I looked on the website I was NOT charged.

They do send old phones.

Mine has a colored back on it and not as good of quality as the front. Also I can NOT find a case that fits!

ID
#1770560 Review #1770560 is a subjective opinion of poster.
Service
Assurance Wireless Phone Service
Pros
  • Government paid bill
  • Government made my payments
Cons
  • Phone sent was a piece of garbage
  • Complete lack of accountability for behavior
  • Unable to use my personal phone
Reason of review
Bad quality
Preferred solution
disconnect service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Assurance Wireless - Go with another government provider

The government really needs to step in and change or at least monitor this company. After signing up I received a phone that won't work even after only a few days. When I told them of the problem they wanted to charge me 5.00 for "shipping" another phone to me. They won't let me use my own phone, so I'm stuck. What on earth would compel me to pay 5.00 shipping charges so they can send me another piece of crap refurbished piece of crap phone? Hmmm color me stupid but sounds to me like a scam. The worse part is that I would have to go without service to switch to the competition. Who makes these damn guidelines and policies? Assurance? The only assurance I have on Assurance is that they want to continue charging me for the shipping of *** phones. That's right...plural as in *** PHONES.
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ID
#1766499 Review #1766499 is a subjective opinion of poster.
Service
Assurance Wireless Replacement
Cons
  • Circle of shipping charges for lousey phones
  • Phones suck
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let me use my own quality phone that hasn't been refurbished. Let uncle Sam get his moneys worth rather than ripping him and the customers off by either paying additional shipping for *** phones or let me use my own QUALITY phone