Naples Luxury Imports - Bentley Naples provided us with an unprofessional service
We acquired a brand new 2012 Bentley GTC (Vin # SCBGR3ZAXCC077191). Sticker price around $239,000. We had multiple problems from the start. It was sold to us with defective tires which had to be replaced. The vehicle broke down twice. One of those times the vehicle shut down at 45mph in three lanes of traffic with loss of brakes and steering! One time Bentley Naples returned the car back to us it had two dents on the driver's side, a deep scratch on the fender, the exterior was filthy and the interior looked like someone had thrown coffee all over it. On another occasion the car was returned back to us with two more dents in different places. In total they put four dents in this car and one deep scratch that meant the entire rear fender had to be repainted. However, they couldn't even get that paint repair done properly. It took them multiple attempts to get it looking right, weeks and weeks back and forth. It seemed like the vehicle was in the shop for more time than we ever got to have it. We found this dealership to be unprofessional, irresponsible, incompetent and they had no respect for our vehicle whatsoever! A Defective Motor Vehicle report was filed with Attorney General's office as the vehicle was claimed to be a lemon under Florida Lemon Law. It failed its final inspection because it broke down 48 hours before the appointment. Eventually Bentley bought the vehicle back as a "manufacturer buy-back". They also tried to make us sign a non-disclosure agreement because they didn't want this negative information being made public. We refused, took the refund check and walked away. We would never buy another Bentley and we would never buy any vehicle from this dealership. We have full documentation and photographs to back up all of the facts above.
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