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1 And 1 Internet - 1and1 deleted one of my domains list against my will and without any notice

suddenly, my website become off-line, then found the related domain name registered at 1and1 was deleted from my domains list against my will and without any notice. I passed about two days to exchange emails with them to solve the problem. Tickets: C30148**** - C30152**** - C30155****. Imprecise answers unconvincing, sometimes vague, shows a lack of effort to solve the problem, which extends the number of messages exchanged, and therefore loss of time due to the customer. I curse 1and1. Last email from 1and1 : > From: complaints@***.com > We have received an escalated case from the Technical Support team. It appears as though the domain was cancelled via the online cancellation tool. This would mean the account holder or someone with access to the account cancelled it. You would need to fill out the redemption form that we have available on our website< My answer to this was: What you say below is what you want me to believe, but it is very clear that this is not the truth, the traceability of your server and IP routing can prove it. There is no doubt that it's someone in your staff, and you refuse to admit it and at least to apologize. Taken rage against this pathetic behavior, I ended up canceling my account with them and Give Up all other domain names. After a moment I have been informed that they tried to extort funds from my Paypal account. So that I emailed them : In any case it is too late, the damage is done. Review your strategy or your company will continue to fall. Compare yourself to successful companies like Godaddy, Enom, namecheap and others … I'll never regret leaving 1and1 which has increasingly bad reputation and which made me suffer much by its lack of efficiency, good riddance…
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ID
#346617 Review #346617 is a subjective opinion of poster.
Location
Fes, Fes-Boulemane
Loss
$10000