Terri Lit

AquaBid Com - Incompetent Transhipper of Thailand betta breeders and sellers on Aquabid

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Updated by user Apr 07, 2015

Well, I just now received an email fro PissedConsumer asking if I received resolution to this issue. Unfortunately I have not.

The transhipper is old, cannot comprehend that she was at fault and clearly thinks she did nothing wrong.

However, that being said, she certainly has enough comprehension to offer a terrible service and steal customers money, and has no intention of quitting anytime soon.. I guess it's one of those "only hear/believe what she wants to hear/believe."

Updated by user Mar 08, 2015

Linda Olson is located in Denver (sometimes listed as Thornton) Colorado.

Original review Mar 08, 2015
I had thee beautiful plakat bettas imported from Thailand that I purchased off Aquabid. She received my bettas. It took three emails to get her to respond and her opening comment was 'was I supposed to respond to you?" Ugh, yes, you are a business serving people...you should respond on the first email. She then gives me a tracking number for Washington State, thousand plus miles from my home. Naturally concerned, I again, email her with no response. I paid via paypal giving her my CONFIRMED ADDRESS and to write the PHRASE "Please hold for pickup at postoffice' What does she do? She goes ahead and uses the the actual postoffice address. I never gave her that address and when it got to my city the central postoffice had no clue who I was from just my name. So the box bounced back and forth from local to central postoffice several times delaying delivery. Had they arrived when they should have, and with MY ADDRESS on the box, these fish would have had a fighting chance. When I once again emailed her, she responded with a flippant "oh ***". She refused to refund my money without even acknowledging that she screwed up. I wish I would have googled her before using her services. To those of you reading this, please google "Linda Olson, transhipper". Her ineptness is there with many customer complaints. After conferring with several others in the betta community on several forums, I got the same opinion. She should not be in the transhipping business.
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Loss:
$37
Cons:
  • Incompetence in shipping
  • Disregard for living creatures
  • Refusal to acknowledge mistakes
Reason of review:
All of above

Preferred solution: Full refund

3 comments
Guest

I have the same type of problem and here it is 2017 Feb! Paid her for shipping by Fedx and no response where my fish is and it's been almost 2 weeks since she received it.

Contacted the seller and he also can not get any response. Tried calling and left messages to no avail.

I paid using Papal and have filed a grievance letter. Linda Olson should not be listed anywhere as a Transhipper.

Guest

I have also had a bad experience with her. I asked her to send my bettas by Fed Ex 2-day which would have guaranteed they would be here today, 8/10/16.

Instead she sends them by priority mail.

Not only did they not arrive today, but there's no guarantee that they will arrive tomorrow! If they arrive dead, I don't know what I'm going to do.

There were many more mistakes, but I don't have the time to list them. NEVER USE LINDA OLSON!

Guest

I cannot begin to describe what a horrible, horrible list of problems I have had with the tran-shipper Linda. I paid for overnight service, as per her and mine agreement the bettas would ship on Tuesday from her and arrive Wed.

to me. Red flag 1, she typed the wrong paypal payment address, and the payment went to the wrong address. That took 5 business days to refund. her response "Oops my typo", I paid very quickly again.

The day this fish were to arrive (Wed) I had emailed her several times. Finally I used a trick I had picked up from another betta lover.. I told her I had contacted the seller, and she immediately emailed me back. She said her printer had crashed and so could not send the fish as planned but would over night the next day.

Making my delivery date Thursday. The fish arrived, one DOA the other very near death. I called her, she stated the fish were fine when they left her Wed... at the time I was supposed to have them.

I opened a paypal resolution and asked for a partial refund. She denied making any mistakes stating she did overnight the shipment (she just neglected to mention it was the wrong night). She several statements through paypal that it is the sellers responsibility to pack the fish to last for a week. Then emailed the seller that it's not her fault that Fedex mishandled the package, and lied saying I opened a full claim for the full amount.

I had enough respect that she paid for the box and time. I only asked for the overnight service to be refunded. Excuses and lies, and very bad business.

She did end up offering a discount on "my next shipment"... I would never own another living thing if it had to pass through her hands.

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Terri Lit

Nomorerack does not care about their customers' satisfaction

I ordered a carpet runner from Nomorerack. Because it was the wrong color I tried to cancel on their website FOUR TIMES in the 2hr window. When it appeared that it did not accept the cancellation, I emailed customer service and they flippantly replied sorry the order has already been processed. Meaning now they have dropped the hassle onto me to return this when I work many hours a day and do not have the time to fix their error. It is interesting to note that they certainly can process orders fast enough to collect your money, but that it also takes a week to two weeks to finally receive what you ordered. If they were so serious about customer satisfaction thry would have done more for me and admitted their website does not work correctly as far as cancellations and even loading time. (Amazon and other sites load fine so I know it's not my operating system.)
View full review
Loss:
$26
Reason of review:
Order processing issue

Preferred solution: Contact the secondary company and tell them not to ship. and to cancel .A phone call would do it. especially since it actually takes one to two weeks to receive on my end. that should be more than enough time. it should be plenty of time.

1 comment
Guest

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience.

Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@***.com ?

We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!

Customer Relations Nomorerack - Everything You Love, For Less.

Terri Lit
map-marker Milwaukee, Wisconsin

Hampton Direct - Insta Hang is ***! Do not purchase.

Unless you want to continually dig the jammed pegs out of the machine which takes about 5 to 10 minutes each time ot crawl around on the floor looking for the pegs that come out of the machine but do not stay in the wall, do not purchase. It is absolute junk. Another money maker. And just for those who think it might be a one off...I returned it three times and three more times the machine did not work as advertised. Don't waste your money or time. You will just be frustrated. A hammerr and nail works better and takes less time. In the end I had to use my hammer anyway to set the pegs in the wall. INSTA HANG IS GARBAGE.
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Loss:
$15
Terri Lit
map-marker Aloha, Oregon

Naturalizer shoes: cheap materials. No customer Service.

Purchased an expensive pair $60 pair of Naturalizer loafers at a local department store. In 3 months time holes had developed in the soles. This is not acceptable. I've had less expensive shoes last me over a year or more with everyday use. When I email to tell them this, I get an email that their Email system was overloaded and to send again....and again...and again. I am out $60. Store will not refund due to time frame. I thought by buying a brand name expensive pair of shoes that would alst a long time I would be ahead. They will not answer period. Bottom line. Don't bother with Naturalizer shoes. Bad construction. Bad material. Non existant customer service.
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Loss:
$60
1 comment
Guest

This year I've had 2 pairs of sandels (leather uppers) that the soles tore out where the decorative stitching attached the uppers to the sole. Am I to expect the same thing to happen to the other 3 similar pairs that I have??

Terri Lit
map-marker Aloha, Oregon

Catalog Favorites - No Cust Service and no refund

I purchased a T-shirt online from Catalog Favorites. it came destroyed with *** in the back. I emailed thier "help" line. Their auto responder said they would get back in 24 hours. Nothing. It's now been 2 weeks and 4 emails later and still no response from them. It's interesting to note they can send an email or two or more every week flogging their sales and new items yet can't answer my email and resolve the situation. I have called and they never answered. "Please stay on line...your call is important to us".....LIARS! Never did get through by phone. DO NOT GIVE THIS COMPANY YOUR BUSINESS OR MONEY! YOU WILL BE SCREWED.
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Loss:
$30