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Chevrolet - Loyal chevy customer 50 years. 6 Family members retired from chevy. No Longer if this is not handled

2016 Chevy Trax. The catalytic convertor not even 3 years old goes bad. They do replace it because by state law it is under warranty. While replacing a rotted flex pipe is broken. Why does a 3 year old car have a rotted pipe. Where is this steel from????? Anyway this is not chevy's problem now it is mine. They refuse to replace the pipe they broke putting in converter. So I am suppose to go to a muffler shop and handle MY problem. Customer Service Where.? What are these cars made with?
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#1763593 Review #1763593 is a subjective opinion of poster.
Chevrolet Repair
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered