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Drive Medical - Buyers beware

Update by user Jan 16, 2020

Drive Medical Scooter Spitfire is a NO GO! Two months and countering... damaged merchandise and incorrectly replacements sent to correct the matter...

Original review posted by user Jan 16, 2020
Ordered a mobility scooter that arrived about 11/11/19 with a damaged battery/case, and for over two months have been promised by Drive DeVilbiss to have parts replaced..almost everything is on back order, so the orders either get canceled, delayed or when something shows up, its a mismatch. I.E., the battery case isnt sent, then wrong size case is sent in a mislabeled box and doesnt fit the battery they sent! Thought this was finally resolved by end of December only to still not be able to power the scooter and could not go out with family to enjoy the Christmas parade or New Years Eve fireworks!! Holidays a complete bust as the scooter is needed for whenever outside of the house.. Also, so you know, it is listed as giving you an option to choose either the 12 amp or 21 amp battery, WRONG; your only option is the standard 12 battery, you are not given an option to choose whichever one. Las communication I was sent a copy of a replacement order for a case to match the batteries sent and a battery to match the case replaced, but that was 01/02/2020, and I was told this was in stock at the time, one coming from a NJ warehouse and the other GA, which is just one state away. A week later that representative is no longer returning calls anymore or emails; and neither was our requests for management to respond, until writing the Better Business Bureau and then, surprise, a phone call and email the next day. Now, they claim that those items arent in stock until February, (meanwhile they were before and now mysteriously are no longer); fortunately, we are still within the covered return period under Sams Club (something, I made sure to check) and was later confirmed. So, of course, we could wait till February to see if these come FINALLY and see if all is in working order once we have a complete set of matching batteries and case, (which, by the way, we were also expected to assemble ourselves, and was even told by another representative that assembly was so easy it could be done with a butter knife), however, if for some reason something else is a miss, that would be ironically then be just outside of the return period; that or we can completely disassemble this scooter that was put together in anticipation of having all working (and non-damaged parts), then later replacements to remedy the issue for over two months now, and return it to the closest local warehouse, for a refund, and then place a new order and begin this whole process all over again from scratch.... I thought it would be nice to have known in advance that any of this could have been a possibility, and since we could have never fathomed as much, we thought we should do our due diligence in letting other consumers know what they too could potentially be in store for as well. Should we attempt this purchase again after the return, we will post step-by-step everything that happens the next time around. Even if it should all work out the next time around, how do you measure the cost of missing out on Christmas and New Years Eve events and that time which you can no longer get back or do over? You cant!!! I urge you all to check online for complaints with the BBB and also in general for both Drive Medical &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Drive DeVilbiss and educate yourself and do further research to see what others have also said, not just about this product but others. I had a Pride Scooter for years and never had anything like this happen, I only bought this one because it was the only one available at the time on any of the wholesale club websites and we have memberships to all of the big three. CAVEAT EMPTOR (Beware)!!!
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ID
#1763088 Review #1763088 is a subjective opinion of poster.
Cons
  • Irresponsible
  • Defective mechanical parts
  • Customer service
Reason of review
Damaged or defective
Loss
$956
Preferred solution
Deliver product or service ordered