kelli z

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Straight Talk Wireless - Watch Out

Bought my straight talk phone almost 4 years ago NOW they are telling me I have to get new phone and this one usually works fine.Now they are messing with my service because I have not gotn new phone.Its Jan,2020 and they told me I needed new phone by Dec,2020.I cannot make phone calls and am getting wicked pissed off.
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Loss:
$50
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
MariaST

Hi Kelli Z. This is Maria from Straight Talk Wireless.

We truly understand how you feel. Our carrier partners are making network changes in order to improve the overall service. These network changes will prevent your current non-VoLTE phone from working. In order to avoid a loss of service, you will need to upgrade to a VoLTE capable phone.

We sincerely apologize for the inconvenience this network change may cause you. With an upgraded phone, you can now begin using the enhanced features of the new network, such as: Faster call connection Clearer, more natural sounding calls Improved battery life The ability to browse the internet, use data and GPS while on a call For further assistance, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.