Jim K Fwq
SunJoyDirect - Poor Service - Lousy Staff
Ordered replacement canopy from site using the pictured item displayed on their website. Did not have original model number so I relied on the picture displayed on their site for the item. Actual item sent was correct to model number only. They displayed an incorrect picture for their item and said that it was consumers responsibility to know the model number and not pay attention to the picture. When speaking with them I informed them that the picture was all I had to go on and their response was basically that it was my fault and they did nothing wrong. I should know my model number. Staff was extremely rude. If ordering from them, ensure you have the EXACT model number. Pay no attention to their pictured items, they aren't correct and do not stand by them
Colorado Springs, Colorado
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