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American Automobile Association - DO NOT USE THIS COMPANY

Update by user Jan 14, 2020

Not yet, only submitted one day ago

Original review posted by user Jan 13, 2020
AAA took over a policy renewal that I had with Safeco and sent me a cheaper rate to get me to sign up but a whole page of fine print coverage was not offered for that price and I would have to pay to get that if I want it. I asked to add my husband to my home insurance policy and went ahead and paid for the auto policy and was going to pay for the home policy once it was updated. After multiple emails and calls, no one fixed the home policy that I was willing to pay more for but needed my husband on the policy. They never responded to my calls or emails but keep sending me reminders to pay for the policy. Neither policy was in effect with AAA yet as I was going to get them renewed before they expired with Safeco. After two weeks passed and nothing was updated by AAA, I decided to cancel the auto policy that I paid for so I can take both policies with the same company and get a bundled discount. I actually saved over $1000 by doing it with another company. Since I had paid for the auto policy in full, I called AAA to get a refund. The policy was not in effect yet and the person who processed the refund confirmed twice when I asked that it would be a full refund. I logged on that evening to see if it was processed and there is a $30 charge for a policy that never went into effect yet, that no one ever told me that there would be a cancellation fee for-just a nightmare. I called and asked why they didn't refund me the full amount and they said that's their policy. I asked to see a copy of the policy since nothing that I received showed that there would be a cancellation fee for a policy that didn't go into effect. They told me the policy is only for employees and I cannot see it. I asked for the situation to be escalated and for a manager to call me back and they told me that department does not call customers. I have never heard of such a thing in my life. They do not tell you about the cancellation fees, they confirmed I would get a full refund which was not true, and they said they do not call their customers back. What company does this? I will take this further because their calls are recorded and I have the phone call logs and emails that I sent numerous times without any response. I am very happy that I did not proceed with them because if this is happening before the policy goes into effect, I cannot imagine what would happen if I had an accident or needed them to fix something. Please DO NOT use this company!! They are scams and do very shady business!!! Everything has been a scam with them!!!
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ID
#1760708 Review #1760708 is a subjective opinion of poster.
Cons
  • Horrible service and scams
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund