Jim S Fmb
map-marker Little Rock, Arkansas

Windstream - Worststream

I have been stuck as a customer for almost 6 months. My contract is about to be up and I have to say that I have never been so happy to see a "service provider" go down the road. From the first they have been HORRIBLE with customer service. They never know who I am when I call. My items never arrived when they were supposed to, and the installer had to provide them. Even when HE called they had no clue what was going on. I'm surprised he even showed up…. My only service is internet with them. I paid for the high end fastest speed. My son is a gamer, and I do a lot of work from home. I constantly monitor my DL and UL speeds and they are FAR slower than what I am paying for. The service is constantly interrupted. The modem/router I bought, through them, was a horrible piece of equipment. It constantly has to be rebooted. It has VERY little wireless range. Maybe I was just spoiled after years of service with COX, but I can't imagine that any business could provide a lesser quality service than Windstream. If you are considering ANY product that Windstream has to offer I would STRONGLY recommend that you look else ware. There are plenty of companies out there that provide the same service and could not POSSIBLEY be worse….
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Jim S Fmb
map-marker Winston Salem, North Carolina

Sirius XM Radio - SiriusXM will get you!

I pay for a 1 year subscription over the phone. I pay it in cash so as to get the best deal. No one tells me, or writes me to say, that if I don't cancel the service that they will continue charging me at whatever rate they want. A year later I get a letter in the mail saying I owe them plus late fees. I call to tell them that I did not want to continue and that that wasn't explained to me originally. They explain that they don't really care and that I must pay. I know that big companies do this to people to suck them in, but, usually, they give you the courtesy of letting you know they're going to take advantage of you so you can cancel. I had no idea. Now I have to pay this huge corporation, for something I don't use, or my credit gets hit. I am a furniture mover. I don't have money to donate to "needy" multi-million dollar corporations. The only reason I could afford it to begin with was that they made me a deal. Now that they have me they take advantage. The sad thing is that I was hoping they would make me another deal on a year. Now, not only will I never sign up again, I will go to every forum I can find and warn people not to get sucked in by this thieving corporation. Good on you SiriusXM…. Good on you…
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Loss:
$60
9 comments
Guest

I made the mistake of paying with a credit card and had to get my credit card number changed so they could not bill me again....DO NOT Get XM Radio ever.... save your money and buy an ipod or something like that

Jim A Cfz

I can't stress it enough. Try never to pay Sirius with a credit card.

Always ask for a paper invoice. On that same note, if you do receive a paper invoice they will charge you a $2 "processing fee". I don't pay it. Just because I pay by check?

Be glad I even subscribe.

When I send in my check (minus the $2) I tell them that I am not paying it (the $2 fee) and if they don't want to accept my check in the amoun that I've written then they can return it to me and cancel my account. They always accept it.

Guest

:(

We apologize that you weren't aware of our auto-renewal policy when you originally signed up with us. We do notify our customers when their subscription is up for renewal. When this occurs, our customer will be charged the current subscription fee. If you have any additional questions, let us know by sending us an email to sxm_help@***.com.

sxm_help@***.com doesn't exist anymore. IF it ever did.

Guest

DO NOT EVER GIVE THEM A CREDIT CARD!!!!

Have them bill you (only $2 more).

Guest

I called today to see about streamlining my service between two units - new car and mobile service that I have had since 2004. Hoping to hear how I could reach some agreement of savings for keeping both units, I received a total runaround - the first listener care representative did not know how to listen to my need; he kept talking about the "program" he had to follow and since he wasn't listening, he kept trying to sell me on the bargain for the new car, missing the point of my request.

The manager finally listened and provided pricing information (still only on the new car), and then admitted that she couldn't do anything about the mobile unit because it was an XM unit. Both units have to be priced differently. And no bargains on one side of the product line if I stopped using the other side of the product line. There is no Sirius or XM cohesion or transparency for the customer.

You have to call another number for XM, stay on hold, and then deal with saying the same verifying information that is stated every time you get a new representative (even though both of my accounts are in the same database). Frustrated, I called to cancel the mobile service; the next rep also spent time trying to convince me to stay; again not understanding the need. She also didn't understand that I was cancelling because the organization can't be more seamless, transparent in its engagement, and have knowledgeable representatives that know how to say more than what is in their script, and consider viable solutions that work for the customer. I requested to just cancel; I was eventually transferred to the next representative in Cancellations.

Now, I am again repeating my name, address, & home number. Rep then said my phone number was not correct (I have repeated it with each rep!). I gave her the number and she then proceeded to cancel. She asked me if I was cancelling because I was no longer listening to the radio.

I never told the previous rep why I was cancelling. Interesting is that she didn't write my real reason for cancelling. Rep’s number then cut me off so that I had to call again. One more representative, more of my name, address, phone; more wheeling and dealing to keep me on board - still no one seems to get what I really wanted.

I am now cancelled. Pretty sad that I called to extend my service and ended up so frustrated that I am cancelling all services.

Now that I know I will be called constantly, I can plan to NOT ANSWER THE PHONE! :(

Jess Cxg

Hi -

We apologize that you weren't aware of our auto-renewal policy when you originally signed up with us. We do notify our customers when their subscription is up for renewal. When this occurs, our customer will be charged the current subscription fee. If you have any additional questions, let us know by sending us an email to sxm_help@siriusxm.com.

Thanks,

SiriusXM Digital Care Team

Guest
reply icon Replying to comment of Jess Cxg

Well i will say i am very happy I found this site before purchasing the product...I had planned to buy the Sirius Lynx for my husband for xmas this year so he could use it at home,work and in the vehicle or on the boat...but after reading most all of these posts I have decided I will go with a bose...this is a bunch of *** that you people have encountered with them...thanks for sharing your experiences as I will be passing them along to my friends...this company will go under soon with that kind of customer service.

Jim A Cfz
reply icon Replying to comment of Guest-579035

I don't have it as bad as others have had. I attribute that to paying only by check when they send a paper invoice.

I'll never pay by credit card. With credit card, re-newal is automatic (usually with a price increase from what I hear from others). My situation if fairly simple. One car, one subscription.

I've had Sirius for about 4 years and am I ever glad that I only pay by check, from what I've been reading from others who paid by cc. My car is almost 13 years old. One day I'll be in the market for another car.

Not sure what I'll do with my current Sirius subscription when that happens. But one thing will be consistent: don't pay by cc.

Guest
reply icon Replying to comment of Jim A Cfz

i have had a very good experience with XM radio particularly with the customer service. I received a refund in a very timely manner for a requested reduction in service.

Customer service was excellent.

I enjoy the stations so much that I will keep this service.

Linda/ Memphis/tn

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