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Motorola Customer Service - Outsourced to Non-English Speakers, No Help!
UPDATE: Received my upgraded Moto X Developer Edition phone Monday, November 3. Not sure at this point if I will deal with them again, but it's sad to say that about 95% of these companies outsource their call centers, so no matter what company you buy your phone from, you will have the same issues.
After posting my update this morning, I tried yet another online chat with Motorola repair service to see if I could find out the status of my warranty exchange phone. It didn't go well.
Rep's first response, within seconds of getting online with me today, was "you must be getting phone today". I asked for a tracking number - he said he didn't see one. So I asked how he knew I'd be getting the phone today - he replied "because it is the 5th day". So I told him I felt he was being dishonest with me and not even checking to see what the status was, and he backpedalled like mad, telling me I was still under the "3-5 day warranty exchange period" and that he didn't know when I would get my phone.
When I told him I didn't appreciate his handling of the situation, nor did I like being lied to, he told me to have a nice day and disconnected.
I followed up with a phone call to the "repair team", and spoke to "Oscar" there - he was by far more helpful than any other Motorola rep I've spoken to thus far. He checked the status of my warranty exchange, informed me that the Moto G was out of stock, and I could either wait for it to come back into stock (which he couldn't guarantee the date or even provide an estimated date that would happen), or I could opt for a FREE upgrade - no charge to me, just compensation for my inconvenience. He put me on hold for a few moments, came back and offered an upgrade to the Moto X, and said I should receive an email with the tracking number for my order "shortly" and would receive the phone within 48-72 hours.
No email with the tracking number yet, but it's only been about 20 minutes. I'm still holding out hope that this might actually turn out ok....
Update 10/31/14: As of today, I have received exactly ONE email from Motorola saying they have received my phone, but no further updates.
Timeline:
Weds 10/22: Contacted Motorola about defective phone, was assured a FedEx label would be emailed to me immediately so I could return the phone for a warranty exchange.
Thurs 10/23: Still no label received. Did an online chat w/Motorola - discovered they entered my email address incorrectly in their system, so I didn't receive the label. Assured me I would have one within 24 hours.
Fri 10/24: Received label, shipped phone via FedEx.
Mon 10/27 10:16am: Motorola receives phone (per FedEx tracking) Tues 10/28 (night): No word from Motorola - I do an online chat, spend 30 minutes attempting to explain to rep that all I want is a status update on my phone, since they obviously received it. Rep repeatedly tells me that it takes 3-5 days to get my phone back, which I already know - I just want a status update on where it is in the process - which apparently, no one knows. Give up in frustration. Receive an email from the Motorola rep 5 minutes later, telling me they're sorry, but they don't have the ability to tell me the status of my phone and that I should refer to the Motorola tracking website, which only tells me that they have received it, nothing else.
Weds 10/29 | Thurs 10/30 | Fri 10/31 - NOTHING from Motorola. If warranty return and exchange takes 3-5 days from the date they received the phone (Monday 10/27), I should have heard *something* by now, even if it's just an update that they have completed the checks on my phone, confirmed it's defective and are preparing a new one for shipment. I've heard nothing.
Will update when this situation is resolved. I suspect it may actually be 10 or more business days before I get my phone.
- Outsourced customer service
Preferred solution: Deliver product or service ordered
Behr 3-in-1 Paint w/Primer - CAVEAT EMPTOR!
I spent quite some time looking at various paints to use for our home remodel project. After having dark wood paneling on the walls for 40+ years, it was time for a change. I could have gone with a cheaper paint, but knowing the age of the paint under the paneling, and the likely need for a primer, I selected Behr 3-in-1, paying a much higher price than other paints, because I trusted the Behr name. I had my contractors remove the paneling, and completely sand off the remnants of the paneling adhesive that was on the walls until the walls were completely smooth. (This was per the instructions on the Behr paint cans to prep the walls and remove any adhesive to avoid bleed-through.) They applied 2 coats of paint to all the walls, and they turned out beautifully - until 2 weeks later, when the lines of adhesive bled through...and then got progressively darker, week by week. So now, instead of dark paneling, I had nice bright white walls with dark gray streaks all over them.
I called the Behr paint company to complain, and was told that the adhesive remaining on the walls had reacted against the WATER BASED primer in their paint, and that's why it bled through - that the walls must not have been prepped properly to avoid this. I told them all the steps that had been taken to prep the walls - sanding off the adhesive, etc - and the Behr rep agreed that we had done everything correctly, and couldn't explain why this had happened. I was advised that I would need to go out and buy ANOTHER primer - Kilz oil based, not water based (nearly $30/gallon) and prime the walls again, then paint them yet again.
I was offered a free gallon of paint as compensation - and 12 emails, 5 pictures (including pictures of the paint cans w/the Behr name showing, the UPC codes, AND pictures of the paint cans w/the Behr name showing in front of the project), I may FINALLY have my free can of paint this week. (It takes them an average of 3-5 days to respond to emails.)
All in all, I am satisfied with Behr's response to this problem, and I have to say I did not have the most ideal project, of course. I was dealing with 40-year-old adhesive on top of 40-year-old flat paint on plaster walls - so I don't completely blame the Behr company for this problem, but when you follow all the directions, prep the walls, and pay a premium price for what is supposed to be premium paint, you hope for better results than we achieved.
Byrider - Worst Marketing Policy Ever...Failed Marketing 101, Apparently!
Home Shopping Network (HSN) & Nextbook Tablet
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Behr is actually an ok paint, in certain applications. Sure, if given the choice between Behr, and Bennie Moore/Sherwin Williams, at the same cost, I'd take either of the latter.
BUT, if you were just painting a regular old wall (no special issues), Behr is available at any HD store and can easily be purchased by the budget-conscious homeowner (no trips to a specialized paint store are necessary). I've been a painter for almost thirty years, and in your case I would have gone for the least expensive of these options: An oil based stain blocker (such as Killz, although I prefer Bulls Eye by Zinsser - Rustoleum owned ), a shellac/alcohol-based primer (most expensive option - BIN by Zinsser is usually regarded by us painters as the best stain blocker on the market, but is about $50/gal), or a latex-based "Gripping Primer" (I like Gripper, by Glidden/$22 a gal. - used to be called AquaGrip I believe). As a homeowner myself, I would have painted a small section with the Glidden Gripper and waited a couple weeks (to see if there was bleed through) before painting the entire wall/room (latex is easier to clean up and has less fumes).
As a professional (painting in your house), I might not have that option, so I would have used the BIN Primer (because it's alcohol based, it does smell, but the smell dissipates very quickly (and I know it works!) ... Jeff C.
Thanks, Jeff C. - do you know if anything would work now that the wall has been re-primed and re-painted and the adhesive is *still* bleeding through?
Feel bad that you had to use a bad paint called behr stay away from that paint and paint with something better called not home depot behr paint and go with benmoore paint