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Lithia Chrysler Jeep Dodge of Tri Cities - Do not do business with Lithia in Kennewick wa.

We have been loyal Dodge owners, now 5 vehicles for may years. It is beyond my believe that a business can conduct themselves they way this dealership does and still be in business. My list is way to long to express my opinion. But, how about that they never answer their phones, never return calls, lie when it works best for them, shop is filthy dirty, service writers are very unfriendly and not at knowledgeable, it just amazes me that a business can operate and stay in business the way this facility does. I have honestly given Lithia a chance. But from now I will drive our vehicles to Walla Walla Wa., about 50 miles, to have any service performed.. No more Lithia!
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ID
#1754647 Review #1754647 is a subjective opinion of poster.
Service
Lithia Chrysler Jeep Dodge Of Tri Cities Customer Care
Pros
  • -0-
  • Very unsatisfactory
Cons
  • Dodge is good vehicle
Reason of review
Warranty issue
Loss
$1000
Preferred solution
fix the problen within the dealership, this is a management problem with the dealership.