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DressLily - DON'T BUY HERE! BBB CAN'T EVEN VERIFY THEIR EXISTENCE!

Bought men's jacket online in OCT 2019 and verified sizing as they looked like a U.K. company, but also have addresses in California and China that can't be reached, or verified. ONE MONTH later the jacket arrives - wrong size (a UK-XL instead of US-XL). NO REFUND POLICY. Per their instructions, spent $30 in postage returning it to California for the correct size on NOV 25. Uploaded the shipping receipt as requested. UPDATE - As of JAN 6, 2020 - no product and no communication. Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...live and learn. - Bruce
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ID
#1753259 Review #1753259 is a subjective opinion of poster.
Product
Dresslily Jacket
Pros
  • Apparent look of product
Cons
  • No returns for ill fitting garments
  • Poor customer service
  • No response to questions they ignored them
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Deliver product or service ordered