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All day appointmet means no appontment for Comcast

After installing Comcast service (tv & internet) on 7-25-2012 (at 3rd appointment after 2 no shows), the Comcast construction crew broke the underground cable outside the house while attempting to replace it with a new cable on 8-1-2012. Since then Comcast customer service gave us 4 all day appointments with their construction crew which all ended up with no body showing up w/o any calls: on 8-3, 8-7, 8-10, 8-13-2012. I wonder whether Comcast really wants to replace the outside house cable broken by their Comcast construction repair crew? In addition, Comcast customer service people told me I should ask the $20.- credits for the missed appointments to the Comcast construction crew who never shows up.
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#339874 Review #339874 is a subjective opinion of poster.
Las Vegas, Nevada