Off The Hookah - The WORSE service of all time!
This was mine and my guests first time to Off The Hookah -Miami and the services was absolutely HORRIBLE!!!! I should have known the service here was going to be *** poor when the doorman for the VIP section was a complete *** to myself and my guest. Majority of my party was turned away because of a dress code #1 I was never told about when the reservation was made, but yet there were other patrons (not in my party) that were allowed to come in with the same clothes. Of course management was USELESS! Even though a reservation was made for a party of 12 they did not give us a table until halfway through the evening. The manager made the "waiting area" by the front door our table and my guest were forced to eat their foods in their laps. I literally spoke to the manager about 6-7 times throughout the evening from not having a table to the doorman being a complete *** to my guest. I threatened to leave and he said he would comp us a bottle of champagne...Juan Villarreal (manager) I'm still waiting on that bottle!! This establishment turns into a "nightclub" at 11pm, but yet when I made my reservations for 10pm this was not told to me until an hour before I arrived. Our waitress did her best to accommodate my party and was very sweet. But overall my experience was BAD! Not only are my guest writing letters to corporate, so will I. My 31st birthday was ruined and I will never ever visit this particular establishment again!! I should have went to D'vine Lounge on SoBe for the amount of money that was spent and the service would have been better.
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