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Discovery Plus - Lack of CURRENT programming

I subscribed initially because all the programs I used to watch via cable on Investigation Discovery and the Travel Channel were moved to D+. NOW I'm seeing shows on the ID website that are new seasons but NOT on D+. I've tried writing to their support email, but I literally get a FORM LETTER back that say these programs won't be on D+ due to licensing agreements!! Seems to me that this should've all been worked out BEFORE launching the app. I've tried writing the CEO but was ignored twice. It almost seems like they baited their viewers into signing up for the service, knowing full well they'd be moving the programming back to cable. I terminated my cable service since I primarily watch Discovery programming and thought I'd save money turns out to be a ripoff.

User's recommendation: Avoid Discovery Plus.

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ID
#2557166 Review #2557166 is a subjective opinion of poster.
Cons
  • False advertising
Preferred solution
Let the company propose a solution

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Purchased a computer on 2/5/21 and an additional hard drive. Returned same because it didn't come with an internal DVD burner and had no bay to install one. A week later we still had an outstanding charge on our card. We escalated this to the CEO who had one of his...
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6 comments
#2060302

Lol @ go public. YOU didn't do your homework and purchase a computer that didn't have what you needed.

YOU filed the dispute..

Now you wait. You sound like a train wreck.

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ID
#2431709 Review #2431709 is a subjective opinion of poster.
Location
Merritt Island, Florida
Service
Office Depot Customer Care
Cons
  • Incompetent staff and billing department
Loss
$1017
Preferred solution
Full refund

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Office Depot - No refund for returned merchandise

Update by user Feb 24, 2021

No change

Original review posted by user Feb 23, 2021
On Feb. 6 we purchased a computer and extra internal hard drive from the Merritt Island, FL Office Depot. When we got it home, we noticed there was no DVD burner. Oddly enough, there wasn't even a bay inside to install one. We took them back the same day. After a week, we still saw the charge on our card. We filed a dispute with the card company along with a copy of the return receipt. We ended up emailing the CEO who had his subordinate handle the case. When we STILL saw the charge, we tried to contact her, only to find out she's now on maternity leave and didn't turn the problem over to anyone else. We wrote the CEO again but were ignored. We wrote him yet again and threatened to go public. NOW he has another subordinate contact us stating the problem will be taken care of immediately. Today we get another email stating they can't do anything about it until the dispute is resolved. Our card company has said APRIL is the time limit. As it is, we have an outstanding charge due to Office Depot dropping the ball on a return. NO WONDER the company isn't doing well.

User's recommendation: AVOID Office Depot at all costs.

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ID
#2431696 Review #2431696 is a subjective opinion of poster.
Location
Columbus, Ohio

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Prymaxe - Lack of refund for defective product

Original review updated by user Mar 13, 2021
Purchased a Digitech FreqOut from them which turned out to be defective. Product was replaced and then a few months later IT failed as well. Digitech replaced it this time. Shortly thereafter it wouldn't power up at all. At that point I just wanted a refund, not another defective replacement. Digitech said "we don't do refunds but if Prymaxe would agree, they'd send me a replacement to then return to Prymaxe for a refund. Prymaxe at this point declined, stating it was now out of warranty. I would think after three equipment failures, which started within the warranty period, they'd take it back and refund me but they declined. So I'm stuck with no pedal and out $180. It seems that neither of these companies care about their customers...just the almighty dollar.

User's recommendation: Avoid Prymaxe AND Digitech.

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ID
#2416051 Review #2416051 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Do not have good customer support
Loss
$180
Preferred solution
Full refund

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DigiTech - Junk product

Update by user Jan 16, 2021

DigiTech refuses to refund my purchase price.

Original review posted by user Jan 15, 2021
I purchased a DigiTech FreqOut pedal which saw very limited use and eventually failed for reasons unknown. Stopped passing signal and "clicked" when powered up. DigiTech replaced the pedal but after about 10 uses over a year, it died in the same way as the original one. I sent the pedal to DigiTech, not for a replacement since I don't trust the products anymore, but so they could see where their QC problems are. I asked for a refund at that point and was told they don't do refunds. So as it is, I'm out $180. They suggested contacting the vendor - Digitech offered to send me a new pedal which I would in turn send it to Prymaxe as a refund item. Prymaxe declined, so I spent $180 for a junk pedal with nothing to show for it.

User's recommendation: AVOID DigiTech products.

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ID
#2381843 Review #2381843 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Will not refund for a faulty product
Loss
$180
Preferred solution
Full refund

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Resolved: ATT - Unable to get email, being ignored by company

Update by user Nov 23, 2020

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Nov 20, 2020
We have been unable to get our email since 11/16/2020. We contacted AT&;;;;;T's main support line and the person (Aona) stated we need to change our password. We did this with her on the phone but this didn't resolve the problem. She then said she would transfer us to the email specialists. Instead she transferred us back to the main support line. Not wanting to go through the whole ordeal again, we hung up. At that point we escalated it to the CEO, John Stankey. The next day on 11/17/2020, we were contacted by Joy (919-322-****) who represented the CEO's office. She stated that she knows nothing about email but has referred our problem to the proper technicians and that they would be calling us later in the day. We received a call from a technician (469-295-****) at 12:20 PM who wanted to know what problems we were having. After explaining the problems with our email, he stated that Joy referred us to the wrong people that he couldn't help us. He then stated he'd forward our problem to the correct people that we'd hear from them by COB. We never received a call from anyone and to this day our problem still exists. We tried writing the CEO (John Stankey), Mike Schmidt (Joy's supervisor 404-302-****), the customer care director (Elaine Malit) and her backup, Randy Shakelford. All of them have ignored us. As I said, as of today 11/20/2020 we still are unable to get our email and we are being ignored by everyone we've tried to contact. I just completed filing a complaint with the Florida Dept. of Agriculture, Division of Consumer Services in hopes that they can help us resolve These are all the email addresses we've sent to get this resolved... Primary Contact Elaine Malit EM357C@***.com Secondary Contact Randy Shakelford RS4669@***.com Thaddeus Arroyo Ta1626@***.com Chief Executive John Stankey js9991@***.com
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1 comment
#1953856

It's been a full week and still the President's Office isn't doing a THING more to assist.

Resolved
ID
#2294241 Review #2294241 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered

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Update by user Aug 21, 2020

Company fixed the issue and I have been provided with full refund. It took us filing a successful dispute with our credit card company to get a refund. CEO is one of the rudest and most arrogant AH's I've ever dealt with..

Update by user Aug 21, 2020

It took filing a successful dispute with our credit card company to get our money refunded. The CEO is one of the rudest and most arrogant *** I've ever dealt with

Original review posted by user Jul 22, 2020
I purchased a Fender Pugilist Distortion from AMS on 6/28/2020. The box was defective - the battery got...
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Resolved
ID
#2073036 Review #2073036 is a subjective opinion of poster.
Service
American Musical Supply Customer Care
Cons
  • Non-existent customer service
Loss
$100
Preferred solution
Full refund

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Explore video interviews
We were flying our 10-year-old niece from Spokane, WA to Orlando, FL using Delta's "unaccompanied minor program" for a mini-vacation in June. The original itinerary was for her to fly from Spokane to Minneapolis, then from there to Orlando. As a surprise to her, we...
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3 comments
#2038777

You are not entitled to a full refund, if you cannot afford to send your niece on vacation than don't.

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Featured
ID
#1922951 Review #1922951 is a subjective opinion of poster.
Cons
  • Lie about their service
  • Dont care about unaccompanied minors
Loss
$1840
Preferred solution
Full refund

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Resolved: ATT - Horrible customer service.

Update by user Sep 25, 2019

We dropped AT&T Wireless and went with a competitor.

Update by user Aug 28, 2019

No contact from AT&T yet.

Original review posted by user Aug 26, 2019
On 8/22 our UVerse DVR stopped working. All recordings are gone, and we're now also missing several channels on our other TVs. We spent an hour with their customer "service" who finally decided that our DVR has stopped working!! They said a new one would be shipped on the 23rd and we'd receive it on the 24th. No DVR delivered on the 24th. We called again - I was on the phone and my wife tried the online chat. I was told that there was an "error in the order" and that we wouldn't receive the new DVR on the day promised. Then we were told it would be 2-3 business days before we'd get one. At NO time did AT&T attempt to contact US to say there was a problem. We had to waste another hour on the phone to find this out AND that we'd be looking at 2-3 MORE business days of a delay. We asked about having a tech stop by and just drop one off - they said the earliest they could do that would be in 8 DAYS! The whole time we dealt with them, we were made to feel as if this whole thing was OUR fault and not theirs. What it all comes down to is that they have so many customers, one upset customer just doesn't matter.
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Resolved
ID
#1635601 Review #1635601 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Terrible customer service
  • Terrible communication
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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Braindumps-PDF Com - Deceptive Advertising

I purchased an exam prep for the CompTia SY0-501 Security+ exam that my employer requires me to take. The selling point for me was an Android app that will allow me to use the study materials on my personal tablet at work. I tried to download the Android app & was later told by BrainDumps-PDF's tech support that an Android app isn't available for this test due to the size of the app. NOWHERE is it stated on the website that this is the case. I cannot install the Windows-based exam engine at work because our Sys Admins do not allow downloading nor the installation of software on our work computers. My only option is to use the Adobe PDF version of the exam itself - which is also available FOR FREE from GratisExam.com. Had they been up front about the lack of Android app, I would not have purchased this product, but it seems they're just out to make a profit and to *** with the consumer.
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ID
#1429026 Review #1429026 is a subjective opinion of poster.
Location
Montgomery, Alabama
Product
Comptia Sy0-501 Exam Answers
Cons
  • Deceptive advertising
  • Product not as described
Reason of review
Not as described/ advertised
Loss
$39
Preferred solution
Full refund