upset Tpe
map-marker Cincinnati, Ohio

PERSONAL CREATIONS A HORRIBLE EXPERIENCE

PLEASE DO NOT ORDER...I placed an order in November for several items spending over $150. My items arrived with 3 things missing and one broken. The next few weeks I spent 8 hours on the phone trying to get help. I spoke to 8 reps and all of them promised me they would get me the items and never did. On 12.21 I talked with a manager who told me they could not fill my order by Christmas and that they would credit the order and give me a $25 credit to try them again. On 12.31 I had to call again since the credit had never appeared or the credit for the items they did not send. ON 1/11 again I had to call and ask for the credits...again promised they would appear...I was also told the $25 credit would instead be a gift certificate and that it was "in the mail" On 1.24 I called and talked to Alice a manager and she said that they would credit me the items I did not receive(nice huh) but that they would not send the $25 gift certificate promised and she did not care that it was documented on 12/21..12/31..and 1/11 that this was promised to me. I have not seen the credit yet but I will NEVER order again from them no matter how good their prices are..
View full review