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Disneys Hollywood Studios - Avoid Rise of the resistance - new Star Wars ride

Hi, This letter is from a disappointed parents with a child who recently visited Star Wars - Rise of the Resistance ride. Id like to start my email by praising Disney for doing a good job putting together the new Star Wars Area. I just want to say its pretty impressive and we are all pleased. The millineum falcon despite of 2 hours wait is really really worth it. My daughter had a lot of fun on that ride. My concern is about the ride called Rise of the Resistance which really ruin our visit to Hollywood Studios. We really didnt quite get it why change the traditional falling in line to the ride and changing it to boarding the group and getting a group number and waiting for your number to be called via your phone app. What I can tell is, whoever came up with this idea is so stupid and should get fired. As Ive stated earlier, we dont mind falling in line for 2 hrs or more as long as we can experience the ride. We got in the park at 7:30 and we immediately "join the freaking boarding group" and we got group 146, my daughter insisted that we wait and we go for the ride. Around 7PM when we approach one of the employee and she said that we can still ride as they only stop boarding group 148 and above so we went ahead and immediately waited. At group 142 they stopped accommodating people in the ride. My daughter was so disappointed as we come here every year and this is the first time I've seen my daughter so frustrated. I mean really we paid a lot of money and we don't care if we need to wait 2 hrs to fall in line but to tell my kid and us that we can't ride without any explanation except for again " one of the stupidest idea from a Disney person to do Join the boarding group, that is unacceptable. Im not the only person tonight that had this experience and so I promise that Im going to distribute this email to whom it may reach in Disney. I cant allow to see my daughter so disappointed as we made Disney a tradition. This bad experience will not let us stop on coming to Disney but I just want to make sure that someone from Disney can hear this concern. By the way we are not the only people who got disappointed that night but many many other customers. I really like to see the changes hopefully next year when we come back as I do think Star Wars area will be one of the favorites for Disney visitors. Im hoping Disney will make some changes on that new ride and hopefully fire the person/team who came up with that idea. Such a stupid idea!!! Thanks Chris
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ID
#1745234 Review #1745234 is a subjective opinion of poster.
Location
Southwest Orange, Florida
Reason of review
Hi, This letter is from a disappointed parents with a child who recently visited Star Wars - Rise of the Resistance ride. I’d like to start my email by praising Disney for doing a good job putting together the new Star Wars Area. I just want to say it’s
Preferred solution
Let the company propose a solution