Brenda B Bpq
USAA Mortgage Department
USAA is terrible!!! If you have to deal with them for a mortgage, don't! The mortgage processor and the underwriters act as if it's their money. They don't not return calls, emails and so you never know what's going on. We were constantly asked to send them documents that they said they received. I believe the mortgage processor kept our file on his desk and didn't do anything with it for days. The gov't needs to step in and stop the military soldiers and veterans from using this bogus company that is screwing the service members and their families. Had I seen all the complaints that I've seen in the last week about USAA, I would have never dealt with them!
Washington, District Of Columbia
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