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Mercedes-Benz - Recall notice not executed
Don’t believe Mercedes Benz (MB) when they say on their commercial “[Mercedes Benz] is not about doing one thing well, but about doing everything well.” I received a letter from MB corporate in March of 2017 (it is now October of 2017) which states on the outside of...
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5 comments
#2054398

I’m currently experiencing same horrible service with Mercedes

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Featured
ID
#1119038 Review #1119038 is a subjective opinion of poster.
Service
Mercedes Benz Customer Care
Cons
  • Excuses but no action
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered
Junior Reviewer
Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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2 comments
#1439446

Omg! Sorry for your loss!

I’m sorry to hear they have treated your family this way.

Let’s face it they are the great deceivers!!! Just horrible, deceitful people!!!

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ID
#1114032 Review #1114032 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Junior Reviewer
I am the owner of a 50 unit apartment building in West Los Angeles. I discovered just recently that AT&T DirecTV ignored and violated my alarmed roof access door and proceeded to walk on my flat roof and then installed one of their dishes at the request of my tenant,...
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2 comments
#1317430

My next contracts will have in bold letters, NO DIRECT TV OR AT&T installations can be performed on this property! If you don't like it, contact this service providers for a rental unit to live in.

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ID
#1035540 Review #1035540 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
payment for the consequences of the mistake made by DirecTV
Junior Reviewer
KitchenAid - Plastic parts inside my KitchenAir microwave instead of metal
The door release on my KitchenAid KCMS20555SSS-1 microwave oven ceased to function. I am comfortable unscrewing the security screws to remove the casing, as I had to open it months ago to replace a $1 fuse that rendered my microwave inoperative. This time I removed the...
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2 comments
#1302737

We are very sorry to learn of your dissatisfaction with your Microwave. We appreciate all feedback and have documented your concerns. We will be sure to pass them along for further consideration.

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ID
#1020793 Review #1020793 is a subjective opinion of poster.
Product
Kitchenaid Kcms2055sss Microwave
Cons
  • Poor quality of inside glass door
Reason of review
Bad quality
Loss
$550
Preferred solution
Let the company propose a solution
Junior Reviewer
Update by user Nov 30, 2016

I have waited over a month for P&G to reach out and bring this problem, which they acknowledge is a possible side effect of their products, but it has not happened. Trust is the hardest thing to get and the easiest to lose. P&G has lost my trust and confidence in their...

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ID
#946182 Review #946182 is a subjective opinion of poster.
Location
Santa Monica, California
Product
Crest Mouthwash
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Junior Reviewer
KitchenAid Microwave major design flaw
KitchenAid Microwave major design flaw
KitchenAid Microwave major design flaw
KitchenAid Microwave major design flaw
KitchenAid Microwave major design flaw
Last week my KitchenAid (owned by Whirlpool) microwave oven ceased to function. It is a high end appliance with a retail cost in the neighborhood of $550. I investigated the standard reasons which cause such a failure: circuit breaker, wall socket, appliance power...
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2 comments
#2044100

I completely concur. Just repaired a 2001 Kitchenaid microwave myself that only needed a $4 fuse.

Thankfully I have a set of torx security drivers, but the gentleman has a point. Why not provide an accessible fuse hatch on your appliances so people at least have the option to try just replacing the fuse before calling an expensive repairman for a diagnosis, or before just taking it to the landfill?

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ID
#942343 Review #942343 is a subjective opinion of poster.
Location
Santa Monica, California
Product
Kitchenaid Microwave
Pros
  • Looks
Cons
  • Lack of promised customer service follow up
  • Poor design
Reason of review
Bad quality
Junior Reviewer

USAA

I have been a member of USAA's wealth management group for several years and have homeowners and auto insurance in addition to investment, credit card and bank accounts. Recently I had a problem with a credit card which was compromised. I was in Israel but was able to call USAA to cancel the card. The entire episode of cancelling the card took several hours and the replacement card was worthless and came 4 days later. I have taken my horrific experience all the way up the management ladder and was finally told that although USAA was responsible for all the problems encountered, they are not willing to pay for the consequences I suffered. They called my experience an inconvenience. I find the lack of acceptance of responsibility unacceptable. Common sense has not been a part of the conversations I have had with their Assistant VP, Mr. Garcia. I made it very clear that if they did not treat me like they would expect to be treated if this happened to them, then I would take my business elsewhere. That is exactly what I am doing and recommend that you do the same if you are doing business with USAA.
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ID
#333686 Review #333686 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Usaa Auto Insurance
Loss
$1