New Reviewer

A2 Hosting - I fired A2 for poor sevice

I fired A2 Hosting for poor service after being a customer of theirs for 55 months. The reason I quit using A2. I received email notification on 10-16 that my email service was suspended due to a large volume of spam mail. Our company email account got hacked. I contacted A2 support when I received the notification. Support told me to clear out the fake emails, change the password, and they would remove the suspension. I did as they requested. I received confirmation they would lift the suspension. The next morning I didn't check my email because I was with a client. I get a call from my office tell me our email wasn’t working. My office has multiple (6-8) phone and email conversations with the A2 support team. They promised they would resolve the problem. My office had to follow up numerous times because they weren’t honoring their commitment to fix our problem. I arrived back in the office on the morning of Oct 18th to discover our emails were still not working. I called and left a voicemail for the CEO, Bryan Muthig. Bryan did not return my call, but our email was working within an hour. There is a lack of consistent service at A2 because of the lack of ownership on some of the people on the support team; due to lack of training or really don’t care about the customer. I’ve had poor service experiences with their support team in the past, but I wasn't willing to take the time or make the investment to switch to another provider. This experience was the last straw. It cost my company time, money and the reputation with clients when we weren’t responding promptly.
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ID
#1413029 Review #1413029 is a subjective opinion of poster.
Location
Ciudad Choluteca, Choluteca
Service
A2 Hosting Web Hosting
Cons
  • Lack of consistent service
Reason of review
Poor customer service
Loss
$177
New Reviewer
I have been a paid Pandora customer for over 5 years. In the last 48 hours, Alexa won't connect to play Pandora. I can see by the comments on your mobile site, a lot of other people are having the same problem. It would be a good idea to communicate with your customers...
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ID
#1403496 Review #1403496 is a subjective opinion of poster.
Product
Pandora Internet Radio Mobile Application
Cons
  • Lack of connection to alexa
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let your customers know why they Alexa doesn't connect to Pandora
New Reviewer
I needed a simple power of attorney. I needed it quick. I went to the Legal Zoom site completed the form in a couple minutes. After I paid the page tells me it's in review it could take 3 days before I get it. I paid for the form on 6-19. I received notice on 6-23 the...
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1 comment
#1343979

We apologize for the experience you've had with LegalZoom regarding your package. Our goal is to make every customer happy with our products and service & it seems we missed the mark this time.

I'll be happy to answer any questions you may have about the package or any other portion of your order. Please contact help@legalzoom.com, we look forward to hearing from you.

ID
#1065123 Review #1065123 is a subjective opinion of poster.
Service
Legalzoom Legal Service
Cons
  • Legal l
Reason of review
Order processing issue
New Reviewer

Voice Carrier Poor Service Poor Phone Quality

I had phone service with the company for 16 months. They were great when I set up service for my home and business. I had been with them about year when I started having problems with calls not completing, the call would complete and then drop the client in the middle of the conversation, the call quality was so poor, the other person couldn't understand what I was saying. I would call and email the company. It took 90 days of poor service before anyone at the company would own the problem, finally got it fixed. The next problem was calling companies, and the call wouldn't complete. Complained to the company on numerous occasions, there was a lack of follow up to my email and voice communication, the problem was not resolved. I canceled my service. If you are looking for service and call quality this is not the right company to choose.
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2 comments
#925292

That's Voice Carrier for you. Their support is a joke. The engineering staff couldn't network their way out of a wet paper sack, and every employee there toes the company line, no matter how bad their service gets.

It looks like they have a bunch of little kids working there, with a few old salts that have been passed by on modern technology about 10 laps ago.

#1111275
@Anonymous

Boy you should see us now.... We got it right by moving to DR2 and a fully, end to end managed solution ...

Thanks for helping us get there...

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ID
#444398 Review #444398 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

FIRST AMERICAN HOME WARRANTY IS NO THE PLAN YOU WANT ON YOUR HOME

We bought a house in Phoenix, AZ in Jan 2012 and bought a home warranty. On May 12 we called because we had no air conditioning. The technician told us the unit was not repairable and told the warranty company we would need a new unit. When we called to get the unit replaced, First American said we would have to spend 1505.00 our of our pocket to get the unit installed. They coverd the unit, but not the cost to install the unit, the crane to put it on the roof, the stand for the unit to sit on and the elbow to connect the unit to the AC, which would be part of any normal installation. They told us it would take 7- 10 days to get a check once the work was completed. The AC company wasn't going to wait for their money, so we had to charge it on our credit card and wait two weeks for the check to show up. Their service is pathetic, this is not the warranty company you want protecting your home
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ID
#332354 Review #332354 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
First American Home Warranty Warranty
Loss
$1