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Helzberg Diamonds - Make Sure You Are Aware Of Store Policies & Warranties

October 20.2019 I dropped my wedding ring and band off at Helzburg at Carolina Place for repairs. I was told that it would be ready for pick up around November 5.2019 ring still wasn’t ready for pick . To make a long story short December 17.2019 is here still no ring . I have a lifetime warranty but have yet to be offer a replacement was told I would have to wait to ring was back in their hands before anything could be done. Very unhappy if I didn’t Have a picture of my phone I have almost forgotten what it looks like.
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1 comment

Have you had any resolution? I am in a VERY similar situation!

#1736540 Review #1736540 is a subjective opinion of poster.
Pittsboro, North Carolina
Helzberg Diamonds Wedding Silver Ring
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution