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Lowes - Dishwasher ordered on internet not at store

Yesterday, 6 July 2012 We ordered from Lowes' on the internet a dishwasher that was marked in stock at our local store (Buford Drive, Gwinnett County, Georgia) and paid in full .by credit card We received an email confirmation within one hour that confirmed the sale and stated that our unit was ready for pick up. We drove to the store later that day and was informed that they did not have the dishwasher we had purchased available. The staff were inexperienced and unapologetic. We wasted a lot of time driving in traffic. Eventually found one at another store 15 miles away. Had to go through the process of cancelling one order and submitting another. Will not work with Lowes again.
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Who buys a dishwasher online? If you're going to pick it up anyway, why not just wait until you get there.


if I were, you would have called the store ahead of time. because it's not like an online order is done in a minute.

and the employees were inexperienced and unapologetic for not having something in stock?

what's your idea of them being experienced and apologetic? kissing your shoes and saying sorry over and over again while another employee drives to another store to get the dishwasher for you?


If you are going to get a product at a store in your area why wouldn't you pick up the phone and call the store to buy it? The computer isn't going to physically pull your order--a human will have to do it.

I can't believe any store has someone sitting there watching a computer screen just waiting to jump on your order. The employees at the store a busy helping the customers that actually take the time to come in to the store.

They may not see your oder the minute you hit the enter button. Next time you are buying at a local store pick up the phone and call them--better yet go to the store and be sure you are getting the product you want and it is in stock.


Internet orders must be 'processed' and ready within 20 minutes. Otherwise is it a 'ding' against the store.

Sometimes it takes longer than 20 mintues to confirm we have a product. The computers are not always accurate with stock count.

The email you receive is an auto reply once the order is tendered. You should have been called once it was deteremined the product was not in stock and offered a refund.

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#329773 Review #329773 is a subjective opinion of poster.
Athens, Georgia