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Travel star place me in wrong hotel, not in package

Dear All, Please be very careful with TRAVEL STAR PTE LTD. They had placed me in a 3 star hotel instead of the package 4 star. Had called back from destination on the first day of tour, they insisted that they can't do anything. Had made 3 calls back to Singapore, they pushed me from sales person to sales person. Person who sold me the package was Louis, next Kim n finally Iris. Their local destination representation kept pusing blame, tour guide refused to call back office. Ruin my holiday and wasted my overseas call charges. Totally disappointed with them!
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No more deal to this travel agency.

#329487 Review #329487 is a subjective opinion of poster.
Hanoi, Ha Noi