Jason K Vlg

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Thrifty Car Rental - Bait and Switch

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Updated by user Jul 14, 2021

It is not 15 July, and I have not heard from the rental car company or the location on Turks and Caicos. Wonder how many other unsuspecting renters have suffered the same fate and our family?

Updated by user Jun 16, 2021

As of 16 June, I have heard nothing from Thrifty corporate and/or the rental location.

Original review Jun 14, 2021
We made reservations for a MID SIZE Thrifty rental car while in Provo, TCI. We were given a subcompact Mazda Demio and charged the same amount as a midsize. Told them it would not hold 4 adults with their luggage. We were crammed into the car getting to our destination. To this point, Thrifty has done nothing to help correct an obvious wrong.
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Loss:
$334
Pros:
  • Dont know
Cons:
  • Getting wrong size car

Preferred solution: Full refund

User's recommendation: Beware of this place while visiting Provo!

Jason K Vlg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Priceline - Beware

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Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car two hours earlier than reservation. They did not have the category of car I reserved, so I had to leave town without rental car. Called Priceline and no one offered any service recovery at all. Just said due to agreements with travel partners nothing could be done. Be very, very careful using Priceline AND in the event something goes wrong on your end, do not expect any service recovery from them.
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Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution