Profile Info

Eventually, I contacted United Airlines which sold me the ticket on a combination of United and LOT. United agreed that my claim was valid and reasonable. My claim was for the cost of clothing (and a few toiletries) purchased when LOT mishandled my suitcase resulting in me nothing having a change of clothing for five days. LOT offered me half of the $664 I spent. I am 72, and I really did not need additional clothing. I offered to return the purchased items to LOT. LOT was stubborn and refused to reimburse more than half of what I had to spend. United agreed that this was unreasonable. United reimbursed me fully (it took a few months) and said that they would pursue reimbursement from their Star Alliance partner LOT. Based on this experience, I would recommend that travelers find alternative airlines. LOT is not a huge airline, yet there are many complaints on this website about egregious conduct by LOT. There are plenty of airlines flying to major Polish airports. I would advise travelers to avoid flying LOT for the same reason that you would avoid dealing with any company which is too cheap to meet its obligations. By the way, I did look into suing LOT in small claims court in th... not find LOT registered to do business in Illinois. LOT has had flights of out Chicago for decades, but apparently they are not registered to do business in Illinois. That sounds pretty shady to me, and shady conduct is exactly what I experienced regarding my delayed baggage claim n

It was only after I filed a complaint here that the people at Bluestone Perennials responded to my attempts to contact them. They have promised to make things right. Unfortunately, because of the delay in responding, they do not want to deliver the plants until the autumn. That means it will be a full year from when I first placed the order until I (hopefully) get plants which will survive.

This is a review I filed yesterday. Today, I tried calling Intuit to get a honest answer. Between yesterday and today, I spoke with more than a dozen people an Intuit. My question was simple. Intuit is ending support of my licensed product (QuickBooks Pro 2019 Desktop) on May 31, 2022. I wanted to know whether the product was just losing support or whether it would not work after that date. That is a very simple question. Yesterday, I got conflicting answers, vague answers, and a few of Intuit's support staff hung up on my when I asked to have the call escalated to a supervisor. (I suspect that staff gets poor ratings if they escalate calls, which is exactly what a competent management does NOT want to do to serve its customers well.) Today, I was told -- with great clarity and certainty -- that my product will continue to work if I do not use functionality that requires it to connect to elsewhere online. In other words, for entirely internal accounts with all backups stored on my own computer, the product will work as it has in the past. If there are bugs, they won't be corrected. Previously, several people at Intuit assured me that all sorts of problems would arise if I didn't pa...several alternative expensive upgrades. THAT IS FRAUD ATTEMPTING TO INDUCE ME TO PURCHASE SOMETHING I DO NOT NEED. I will be reported this attempted fraud to the appropriate federal authorities. To illustrate the amount of money that Intuit's staff tried to take from me fraudulently, I will give this example: 1. I use this products to keep books for three different businesses. 2. The first proposal from Intuit was to sign up for their ANNUALLY RENEWABLE online subscription service for $300 per year FOR EACH OF THE THREE COMPANIES. That would cost me $900 the first year. That is a discounted rate. After that, the cost would double to $1800 PER YEAR for three companies. 3. When I pushed harder, Intuit said I could get their ANNUALLY RENEWABLE subscription for desktop software for $349 per year that would cover all three companies. I don't know what the cost to renew for subsequent years is, but $349 per year is much less than the $900 (first year) / $1800 (subsequent year) proposal. However, even $349 per year is far more than ZERO which is the cost of continuing what I have already bought. Telling customers that software will fail when it will NOT fail to induce customers to pay huge amounts of money for annual subscriptions is an unethical if not fraudulent business practice. The fact that at least five (5) different people at Intuit told me that my software would not work after May 31 tells me that Intuit has told their staff this is the case. That means that this is intentional. This is what Intuit wrote in an email they sent to me: ------------------------------- We're letting you know that your QuickBooks Desktop 2019 software will be discontinued after May 31, 2022. To avoid service interruption and get the latest features and security updates, please upgrade your QuickBooks by May 31, 2022. We thank you for being a valued QuickBooks customer, and we appreciate your commitment to your business and our products. As a company, we've committed to creating financial tools that help you succeed today and grow with you tomorrow. But it's a balancing act—making QuickBooks better means that we can't support older versions forever. After May 31, 2022, you won’t be able to access Online Banking or sign up for other QuickBooks services such as Payroll, Payments, and Support unless you upgrade your product. Also, you will no longer receive updates for security patches that help protect you from cyber attacks and data theft. The good news? We also have the following 2 popular upgrade options for you to avoid service interruptions, get automatic security updates, and access free support by upgrading to QuickBooks Online for 50% off for 12 months.** QuickBooks Online Essentials Get automatic data backup and keep your desktop data for reference when you make the switch to online accounting. Includes anytime, anywhere access for up to 3 users.1 QuickBooks Online Plus Take advantage of all the features of Essentials and more. Save time and stay organized with tools for inventory management and project profitability tracking. Includes anytime, anywhere access for up to 5 users.2 Click here to find out more or call an expert at 800-766-****. ---------------------------------------------------- This is why I called Intuit to make sure that how I used this product won't be affected. It was in response to my questions that I was told that my software would fail AND I COULD NOT ACCESS MY CUSTOMER DATA after May 31. That last part is an outright lie. Note, that Intuit's email above does not even mention the annual desktop subscription which is less expensive for anyone with multiple companies. This is what I will be reporting to the federal government. This sort of behavior should be penalized. No customer should have to speak to more than a dozen people to get an honest, complete answer to a relatively simple question

It has now been more than 24 hours and I cannot log into Sunrun's customer website (mysunrun.com). Yesterday, I ended up spending 3.5 hours to finally speak with a supervisor (JoAnna) who told me that she did not know why I couldn't get a six-digit code to allow me access. She said that there may be an unscheduled website outage, but that in the routine course of business, Sunrun's IT staff does not inform their customer support staff when the website is down. (Yes, I know, that is horribly stupid since the customer support staff cannot be responsive to customer inquiries like mine.) JoAnna suggested that I wait 24 hours. She said that after 24 hours, she would consider an inability to resolve this problem and give me access would be unreasonable. Well, it has been 24 hours, so by JoAnna's standard as a Sunrun supervisor, Sunrun's performs in unreasonable. I am not surprised at all. Sunrun's performance is normally unreasonable. For example, at my request, yesterday JoAnna was to send me a copy of my agreement with Sunrun. What JoAnna sent was a 129 byte pdf file. Now, anyone who knows anything at all about pdf files knows that a 129 byte pdf file almost certain contains nothing of...ad of opening the pdf file to make sure that having wasted 3.5 hours of my time, JoAnna would have checked to make sure the correct file was being sent. She didn't. I don't know whether JoAnna is poorly trained or just doesn't give a damn. What I do know, is that it has been more than 24 hours, and I still don't have a reasonable response from Sunrun. I did respond to JoAnna yesterday to let her know that the file she sent was not what I had requested. I gave her 18 hours (until noon today) to send me the correct file. I know that Sunrun customer support received my email. I got two automated responses. Then I got a message on Twitter (which I have never used to communicate with Sunrun) asked for my address. I responded to that this morning. Still no substantive response from Sunrun. If you like dealing with a company that cannot maintain a fully functional website (while asking you to get information from that website!) AND whose customer support people cannot get you access to the website within 24 hours of first contact AND whose supervisor cannot sent you the correct file AND cannot respond after you point out that you have received the wrong file, then Sunrun is a great place for you to do business. However, if you want do deal with a company that can keep its website accessible, answers calls in less than an hour, can resolve problems in a timely manner, and can send you what you asked for instead of garbage, then find a solar vendor other than Sunrun. BTW, the last time I had an issue with Sunrun, their customer service was unable to resolve it for MONTHS. So I wrote a CERTIFIED letter to Sunrun CEO Lynn Jurich reporting the incompetence of her staff and asking for assistance. I got no response to that letter, because apparently Ms. Jurich (or her staff) apparently don't think customer service matters. I eventually wrote to some members of Ms. Jurich's board of directors. THAT got a response. If you don't think you should have to write letters to the board of directors of a company to get basic customer support provided reliably, then avoid doing business with Sunrun.

Adding to my complaint above, A supervisor (JoAnna) at Sunrun committed to emailing me a copy of the Sunrun agreement. What JoAnna sent was NOT the agreement. It was a tiny, improperly formatted pdf file. If Supervisor JoAnna had any sense of pride in doing her job well -- knowing that Sunrun had wasted 3.5 hours of my time already trying to get this file -- she would have opened it after attaching it to the email to make sure that what she was sending was what she SAID she was spending. Unfortunately, JoAnna, like most of the people I have dealt with at Sunrun, doesn't seem to understand that customer service actually means providing a valuable service to a customer in need. Instead, JoAnna seems to think her supervisory job means that she should be solving real problems rather than doing a quicky job and checking a box on an imaginary checklist of thinks accomplished. This is an institutional problem at Sunrun that its CEO had an opportunity to address last year when I wrote to her. Instead, my letter to her received no response. So I wrote to her board of directors and explained to them that their CEO wasn't dealing with problem. THAT did get a response. If you want to have to e...ple request to the board of directors of a company to get something simple done (last time it was subscribing to autopay which Sunrun couldn't accomplish until I wrote to their board of directors), then Sunrun is the vendor for you. You will love wasting your valuable time trying to get Sunrun to get the basic right. If you want to deal with a vendor that actually understands that customer service doesn't mean bending you over and play their role of bull to your role as cow, then find another vendor.

Yes, yes, and yes. They overpromise, sometimes make verbal commitments they do not honor, and underdeliver. Avoid Sunrun.

They have established a pattern of unethical behavior which is seen in many of these complaints. Don't trust anything that isn't in writing.

Incompetent at handling any customer service issue. I am not surprised. Once they have your signature, they don't give a damn. Read all of these complaints. There are common themes.

Sunrun doesn't care, I'm sure. If you have the ability, I suggest you send them a demand letter which demands that they repair the damage they caused OR you wlll repair it and sue them. See if that get's a response. My experience is that sending it to the CEO will get it ignored. I suggest you send it to the CEO and members of the board of directors. I had to do that to get them to put me on autopay! That's how awful they are.

This company gets an owner to sign a 25 year lease. After that, they have two options: (1) be a good lessor and provide valuable and timely service to the leasee, or (2) be a *** nonresponsive to customer needs, unreliable for maintenance obligations, etc. Sunrun seems to choose the latter.

Read these complaints. They draw a pictures of a company that cannot be trusted. People should AVOID a long term lease with a company that cannot be trusted.

Similar experience. Long, long phone delays for claimed unusual call activity, except how can those delays (which are almost always the case) be unusual. They are USUAL. Sunrun is and has been understaffed. These delays are known to them, and they don't give a damn. Once you have a lease with Sunrun, they OWN you!

I suggest you attempt to void the contract. If you think they are bad NOW, wait until after they have installed!

I am not surprised that you have found Sunrun to be unethical. From their incompetent CEO down to their customer service, they just don't seem to understand the importance of treating customers fairly and honestly. Read all of these complaints. They paint a picture.

If they have not completed the work over 10 months, I would try to void the contract for non-performance. If you can get out, you are far better off than continuing.

My experience has been that Sunrun is incompetent on many levels and possibly unethical as well. I would avoid anyone looking for a solar vendor to look elsewhere. Read the complaints filed here. There are common themes. That's not a coincidence.

Sunrun tried to get me to spend a good bit of money to install a battery backup to my leased Sunrun system. Only after a lot of questioning did I learn that what they were proposing wouldn't address my clearly stated need. Dishonest? That's up for you to decide. However, they certainly did not offer a full disclosure regarding what they were offering to me.

Yes, my experience is that this company is not responsive to reasonable customer inquiries. I recommend that potential customers treat Sunrun like Herpes. Do you really want to get in bed with them?

Sunrun treats its customer like garbage. I am not surprised at your experience. They are not a good vendor.

You are not alone. These people SUCK.

You are not alone. Paylocity sucks. Zero support for employees.

The person who said s/he used to work for Chase is completely off base saying that Chase could not have done better. Chase could have COMMUNICATED accurately and honestly. They didn't If that failure to communicate lead to an overflow of calls to Chase trying to get accurate information, then Chase alone is responsible for providing false information that led to the influx of calls. Chase was a "bad actor." Bad actors should have consequences.

Chase is too big to succeed (or simply doesn't care). Jennifer Roberts (head of business banking at Chase) makes it clear that Chase was not providing accurate information to business customers about what they were doing. They send an email on April 2 saying they "most likely not be able to start accepting applications on Friday, April 3rd." However, this week she posting on the website: "Our Chase Business Banking initial form went live on April 3rd." That "initial form" was used as the timestamp to determine the sequence in which applciations would be processed. CHASE NEVER SENT ME AN EMAIL INFORMING ME THAT THIS WAS AVAILABLE. The next email I received from Chase was four days later, when they told me they were THEN accepting applications for PPP. For FOUR DAYS, Chase kept its customers in the dark. INEXCUSABLE. UNFAIR. UNJUST. UNREASONABLE. INCOMPETENT. When I completed the "initial" application form, Chase directed me to wait for a telephone call. I never received a call, nor an email saying that I would not be receiving a call. Chase changed their mind and didn't inform me. INEXCUSABLE. UNFAIR. UNJUST. UNREASONABLE. INCOMPETENT. I could go on and on about similar failures of ...ide honest, timely communications which were important to its small business customers. I won't bother. I've filed complaints with the SBA, Treasury Department, OCC, and the Fed. Hopefully their investigations will confirm that Chase could have, but failed, to provide timely communications by email to its many business customers or, possibly, that some got timely updates and others did not. We shall see. I hope that the government comes down as hard on Chase as it did on Wells Fargo recently. Chase is clearly too big to service its current business customers, and too incompetent or dishonest to provide all customers with timely email updates. I hope that the federal government determines that Chase disadvantages its customers by providing inaccurate information and failing to correct it. This cannot be blamed on the number of Chase customers. It doesn't take much effort to send a broadcast email to all business customers to keep them informed. It just takes good business judgment, common sense, and giving a damn about one's customers. Chase lacks all of these characteristics. Yes, Chase was swamped with the number of applications. Surely, there wasn't enough time to process them all before the funds ran out. However, those facts do not justify the failure of Chase to communicate honestly and timely with its business customers. I hope the government breaks Chase up into a dozen regional banks which cannot do business across their business boundaries for 10 year. I hope that each of those regional banks is prohibited from taking on a new business account or opening up an additional account for an existing business customer for 5 years. This would cause a lot of pain to Chase, just as Chase as caused a lot of pain to business customers like me who trusted not to get bent over by the bank that had served their business for 44. Chase screwed me and hundreds of thousands of other small business customers. I'd like to return the favor.