Profile Info

Today I received a FedEx Ground package addressed to the former owner of my home. I have owned the home for more than a year, and I do not have forwarding information for the former owner. I called FedEx twice. On the first call I explained the situation. They asked me for the tracking number, but I could not find one. Some numbers were written on the side of the label with most of the numbers apparently printed off the label. Instead of helping me, and after refusing to transfer me to a supervisor (a request which was denied), after 10 minutes, I was transferred to their automated exit survey where I gave FedEx the lowest possible review. On the second call, I again explained the situation, again asked to speak to a supervisor (a request which was again denied). With the call approaching 20 minutes, I informed the person at FedEx that he had two choices: send someone to pick up the package or connect me to a supervisor. I explained that if neither happened, I would throw the box in the garbage. His suggestion was that I get in my car and spend what would be about 30-45 minutes to drive it to the nearest FedEx location. I explained that I was neither the shipper, the intended recipient, nor FedEx. I made it clear that I was unwilling to waste an additional 30-45 minutes driving someone else's shipment to FedEx. I made it clear that it was not my responsibility to do so, and that all FedEx had to do is to send someone to my home as though they were picking up a parcel. Exasperated, I gave the FedEx agent two choices: arrange for a pickup or connect me to his supervisor. I made it clear that I would not be driving the box to FedEx. I listened for 60 seconds, and I got no response although I asked for a response several times. So I've thrown the box in the garbage as I said I would. I remember when FedEx was first starting up. I remember their "absolutely, positively" attitude and slogan. FedEx has apparently changed a lot. First, a reasonable business will always have a mechanism to escalate a problem that a front line employee cannot resolve. Either FedEx lacks this (which is irresponsible) or their employee had a disincentive to escalate the call (which is symptomatic of other management problems within FedEx). Second, the nothing that a third party who has no vested interest in the package would be asked to do what FedEx was paid to do is upside down, inside out, and just plain backwards. It is absurd for FedEx to expect someone unrelated to the delivery of a parcel to go out of his/her way to get this sorted out. As things were, I had spent half an hour trying to be helpful, and FedEx's best offer was to waste more of my time. The fact that this box was delivered to the wrong address wasn't FedEx's fault. It came from a department store. I suspect that either it was a gift to the recipient from someone who didn't know that they moved 13 months ago or it was ordered by the recipient who didn't realize that their former address was on file. So delivery to me wasn't FedEx's fault. However, it most certainly was not my fault nor did I have any responsibility to get it delivered to the correct address. I have run businesses for 46 years. The success of my business was always based on doing the best I could to make sure that the customer got what the customer expected. At times, I went out of my way to do more than I was obligated to do to make sure that the customer's need was met. In this case, I contacted FedEx to allow FedEx to do a bit more than was expected to meet the customer's need, and the best that FedEx could offer was to have me to even more to satisfy their end customer. They weren't willing to have someone stop by to pick up the box. People who rely on FedEx to do what is right to satisfy the customer should take this incident to heart. I won't ship with FedEx again, because Fedex is not prepared to lift a finger to help resolve a problem.

User's recommendation: Treat FedEx like Covid -- avoid it.

Today, I contacted Shopify support because my customers' payments are not coming to my bank account. Rather than try to fix this by email, I entered a chat with "Mark D" at 15:30. Mark was unable to resolve the problem, so he asked me to wait while he asked for assistance from the "billing team." At 16:22, Mark wrote: "I am working on it right now, allow me a couple of minutes more." At 16:23, I got the following: "System: Chat ended due to inactivity." Obviously there had been activity within about a minute of me being cut off. I started another chat. Virat W told me to wait to get an email from Mark. The email arrived, and I have written to Mark to continue. For nearly an hours, and I have no response. This is unacceptable support.

User's recommendation: Find an alternative to Shopify.

I bought two very expensive banana plants from this shady operation. The plants that arrive from Georgia to Texas were in horrible shape. I planted them. When the plants didn't grow, I tried getting some help from them. I emailed. I left a phone message. It's been months, and I have received no response. I strongly suggest that people avoid doing business with this company. Their product was no good, and they wouldn't even respond to provide support. They take your money, ship garbage, and if you have a problem, they keep the money and ignore you.

User's recommendation: Avoid TyTy Nursery.

Avoid My company filed for an SBA PPP loan through Chase Bank. The firm has been a Chase customer for more than 44 years. Chase sent an email saying that the loan was approved on April 30. The funds were deposited in the company checking account on May 1. It has been 20 days since the loan funds were received. Chase has not: 1. Provided any loan documentation. 2. Provided the Chase loan number. 3. Provided SBA loan number. 4. Made the loan accessible online. I have spoken to others who have received SBA PPP loans, and every other firm (none of whom are Chase customers) received all of these things in the normal course of business. I have made two phone calls and exchange multiple emails with Chase, and Chase has refused to provide any of this information which, I understand, Chase is legally obligated to provide. Chase has refused to provide loan documents. Their written response is that they cannot provide me with a copy of the loan application. I have not requested a copy of the application. I have requested a copy of the loan document. Anyone who has ever closed on a mortgage loan understands the difference. The people at Chase apparently do not. Chase has refused to provide their loan number or the SBA loan number. Their response is that they use the SBA loan number. They have provided me with the last four digits of the loan number, and they have claimed that it was included in the email informing me that the loan was approved. That is a lie. Thus, Chase has refused to provide me the loan number. Chase as refused to link the loan account to the corporate checking account online, so that I can access it online. I phone Chase on Monday as asked them to do this. I was transferred to another person who said that the person who transferred me has to do so. So, what I am getting from Chase regarding this request is a classic runaround. I have spoken with companies that also have PPP loans. However, their loans were not processed by Chase. Every one of these firms received all four of the items I am trying to get, and these were provided in the normal course of business by their (non-Chase) bank. It seems clear to me that Chase's handling of this is (at best) unprofessional and (at worst) unlawful and non-compliant with banking regulations. Someone at Chase needs to wake up and understand that they are not behaving appropriately.