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Hewlett Packard - HP is a hot mess. Avoid doing business with them.

Original review updated by user Dec 29, 2022
I bought an HP laptop computer (new) on Amazon in March. This week, some problems developed. My first interactions with HP support were today. This is what I encountered: 1. HP's records showed my computer as purchased last October. I had never registered it. When...
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ID
#4254004 Review #4254004 is a subjective opinion of poster.
Cons
  • Dynfunctional website
  • Ineffective and inefficient tech support
Preferred solution
I would like them to fix their website so you can actually use to productively.

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Don't Trust Dell Computer -- They do NOT support what they sell

Update by user Jan 27, 2023

After Dell REFUSED to honor their software support agreement and refunded the money I had paid for that service, I took it to a local computer store.There were able to fix the software for $99, and the $99 also gives me a year of support.Dell was either (1) too...

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ID
#4250877 Review #4250877 is a subjective opinion of poster.
Cons
  • Discourteous
  • Unreliable
  • Untrustworthy
Preferred solution
I want Dell to fix Windows 10 Pro. I prepaid them for that, and they have refused to do so.

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LOT Polish Airlines - No help with lost baggage

Update by user Jan 22, 2023

LOT was adamant that they would not pay the cost of the clothing I had to buy when they completely mishandled my baggage.My initial flight was on United where I connected with LOT to Krakow.I eventually called United. LOT is part of United's Star Alliance. United said...

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1 comment
#2297366

Eventually, I contacted United Airlines which sold me the ticket on a combination of United and LOT. United agreed that my claim was valid and reasonable.

My claim was for the cost of clothing (and a few toiletries) purchased when LOT mishandled my suitcase resulting in me nothing having a change of clothing for five days. LOT offered me half of the $664 I spent. I am 72, and I really did not need additional clothing. I offered to return the purchased items to LOT.

LOT was stubborn and refused to reimburse more than half of what I had to spend. United agreed that this was unreasonable. United reimbursed me fully (it took a few months) and said that they would pursue reimbursement from their Star Alliance partner LOT. Based on this experience, I would recommend that travelers find alternative airlines.

LOT is not a huge airline, yet there are many complaints on this website about egregious conduct by LOT. There are plenty of airlines flying to major Polish airports. I would advise travelers to avoid flying LOT for the same reason that you would avoid dealing with any company which is too cheap to meet its obligations. By the way, I did look into suing LOT in small claims court in the US.

I could not find LOT registered to do business in Illinois.

LOT has had flights of out Chicago for decades, but apparently they are not registered to do business in Illinois. That sounds pretty shady to me, and shady conduct is exactly what I experienced regarding my delayed baggage claim n

ID
#3957596 Review #3957596 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Reasonable in flight service
  • Good schedule
Cons
  • Unwillingness to pay for replacement clothing needed
  • Incompetent response when baggage is lost
  • No one to speak to where the baggage is likely located
Loss
$2000
Preferred solution
Deliver product or service ordered

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Windows - Horrible customer support - Terrible software design

I have spent 4.5 hours on the phone with Microsoft support today speaking to 7 different people. My challenge seemed quite simple. I am a subscriber to Microsoft 365 Family. When you set up an account with Microsoft, they use your email address as your account ID. My email address is changing, and I want my Microsoft account ID to be my new email address. Ten years from now, I see no reason that my account ID should be an email address that has been defunct for a decade. After 4.5 hours and speaking to 7 different people, the last person told me that this cannot be accomplished by changing the account ID. Can you imagine if a woman gets married and changes her last name that 10 years later she couldn't change the name on her ID? Absurd. So, in additional to wasting more than half a day only to learn that it takes 7 people and 4.5 hours to get to someone who knows the answer, that the answer is "no." So, now what I have to do is set up a new Microsoft 365 Family subscription with the new email address, and transfer 500 Gbytes of data from the old OneDrive account to the new OneDrive account. Microsoft is SUPPOSED to be a technology company which finds ways to improve our efficiency. I think this situation clearing indicates that they lack the wisdom to design their systems to facilitate a fairly common situation: a change in email addresses which is mirrored in the account ID. I won't write any more, because I doubt that the rest of what I would write would be acceptable language for this website. It is going to take me a LONG time to copy 500 Gb of data between two OneDrive accounts. That is a waste of my time. The people at Microsoft who try to improve the "customer experience" should make themselves aware that (1) calling their support lines results in an very inefficient use of their employees' time and their customers' time, (2) that their systems are not designed to simplify common use cases, and (3) their people are clueless as to where to transfer a customer support call. Having to speak to SEVEN people to get a definitive answer is clear evidence of this last point.

User's recommendation: Before you get in bed with Microsoft, make sure you understand your exposure.

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ID
#3826508 Review #3826508 is a subjective opinion of poster.
Pros
  • Great product stability
  • Usually good
Cons
  • Horrible support
  • Incompetent support staff
  • Poor design
Preferred solution
Let the company propose a solution

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Home Depot - Spring TX - Holzworth Rd

Update by user Sep 02, 2022

pissedconsumer.com just sent me an email asking whether Home Depot had reached out to me in response to my complaint.They have not. Apparently, that says a lot about how little Home Depot cares about mistreating a customer.

No email.

No phone call. So, apparently they...

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ID
#3821241 Review #3821241 is a subjective opinion of poster.
Cons
  • Very poor customer service
  • Very poor communications
  • Bad inventory
Preferred solution
Let the company propose a solution

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